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- Tasks: Manage daily operations at a vibrant water sports centre and ensure customer satisfaction.
- Company: Join GLL, the UK's largest leisure provider with a focus on community and development.
- Benefits: Enjoy competitive pay, pension schemes, discounted memberships, and exclusive discounts.
- Why this job: Be part of an exciting environment where no two days are the same!
- Qualifications: Passion for water sports, strong people skills, and relevant qualifications.
- Other info: Opportunities for training, career growth, and making a real impact in the community.
The predicted salary is between 30000 - 42000 £ per year.
GLL is looking for a Duty Manager based at The Lee Valley White Water Centre. If you have the talent and ambition to be a Duty Manager, there's never been a more exciting time to progress with GLL. This is more than a Duty Manager role; it's a career.
Ensuring the smooth day-to-day running of a water sports centre, you'll ensure the health, safety and enjoyment of customers and colleagues alike. We're looking for a Duty Manager who is passionate about the water sports industry. If you're looking for a desk job, this isn't for you as there's no such thing as a typical day as Duty Manager. That's what makes the role so special.
Here, you could be doing anything from unlocking the centre and setting up, to ordering supplies and checking everything is perfect for your customers. Once the day is in full swing, you'll handle customer queries, manage your team and ensure the successful operation of the White Water Courses and other facilities.
Your own development is just as important, as we'll train you to sharpen your skills in this diverse Duty Manager role. If you're a fast-thinker who's calm under pressure, responsible and a natural with people from all walks of life, this is your chance to progress as a Duty Manager. We also look for integrity, a can-do attitude, health and safety knowledge, and a customer service focus, combined with relevant professional qualifications in water sports, First Aid and Pool Plant, or equivalent. Training will be offered for the right candidate.
From supporting the Lee Valley Paddle Sports Club and assisting disabled groups, to organising charity events with celebrity guests, we've introduced all sorts of initiatives. If you've an idea and the drive to improve things even further, we'll listen.
This is a maternity cover role at 40 hours per week. Fixed Term March 2026 - January 2027 (Potential to extend).
In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:
- Pension schemes
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development to help you to be the best
- A values-driven organisation
- Learning & development to support career development
- Good pension schemes
- Discounted gym membership for you and your partner
- A full-time permanent position
- Industry leading rates of pay
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our ski chalets in Bulgaria
- Health assurance
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products
- Free eye tests and discounted glasses
If you have the passion and skills for this role, apply now. All pay rates are subject to skills, experience, qualifications and location. To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.
Duty Manager (Maternity Cover) in Epping employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Maternity Cover) in Epping
✨Tip Number 1
Get to know the Lee Valley White Water Centre! Familiarise yourself with its facilities and services. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve handled pressure or resolved customer issues. This will showcase your calmness and problem-solving skills, which are key for a Duty Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Duty Manager (Maternity Cover) in Epping
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the water sports industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Duty Manager and making a difference at our centre.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight relevant experience and skills that match what we’re looking for, like customer service focus and health and safety knowledge. This helps us see how you fit into our team right from the start!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique experiences and ideas that could contribute to our initiatives. We’re all about listening to fresh perspectives!
Apply Through Our Website: For the best chance of getting noticed, make sure you apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity with GLL.
How to prepare for a job interview at GLL
✨Know Your Water Sports
Make sure you brush up on your knowledge of water sports and the specific activities offered at the Lee Valley White Water Centre. Being able to discuss your passion for the industry and any relevant experiences will show that you're genuinely interested in the role.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be managing a team and ensuring everything runs smoothly. Prepare examples of how you've successfully led a team or handled challenging situations in the past. This will highlight your ability to stay calm under pressure and manage diverse groups of people.
✨Showcase Your Customer Service Focus
Customer satisfaction is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle customer queries and ensure a positive experience for everyone at the centre.
✨Bring Ideas for Improvement
GLL values innovation and improvement. Come prepared with ideas on how you could enhance operations or customer engagement at the centre. This shows initiative and that you're thinking ahead about how to contribute positively to the team.
