At a Glance
- Tasks: Lead a dynamic team and ensure a welcoming environment for all customers.
- Company: Join a leading leisure centre committed to community and inclusivity.
- Benefits: Enjoy competitive pay, health assurance, and a pension scheme.
- Other info: Flexible hours and great opportunities for career progression await you!
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Must have a can-do attitude and relevant lifeguard qualifications.
The predicted salary is between 36076 - 36076 £ per year.
Location: Newham Leisure Centre
Contract: Permanent, 39 hours per week (Full time) – hours negotiable.
Salary: Up to £36,075.66 pro rata per annum.
Annual leave: 240 hours pro rata per annum.
Responsibilities
- Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional service.
- Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
- Prepare areas and equipment for sessions as appropriate.
- Control day‑to‑day operations and service efficiently, ensuring security, cleanliness, customer supervision, and equipment checks are maintained.
- Ensure all pool safety/operating procedures are in place.
- Maintain housekeeping systems and assist management to implement improvement plans for energy conservation and resource maximisation.
- Supervise all staff on shift, allocating work and carrying out any other duties as required.
- Ensure all team members are effectively supervised and that people‑management procedures (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc.) operate smoothly.
Qualifications & Requirements
- Can‑do attitude.
- National Pool Lifeguard Qualification (NPLQ) with up‑to‑date training records.
- Pool Plant Operator (PPO) certification or willingness to undertake training under unique circumstances.
- Strong communication and interpersonal skills, calm under pressure, and a natural ability to work with people from all walks of life.
- Desirable experience in supervisory or management roles within leisure, sports, or community facilities.
Benefits
- Accredited Living Wage employer with industry‑leading rates.
- Access to a pension scheme.
- Health assurance and access to counselling services.
- Tax‑efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide inclusive leisure centre membership for you and your partner (including GLL Extras).
- Opportunities for career progression, extensive learning and development support.
- Uniform supplied and required to be worn.
Work Arrangements and Work-Life Balance
This is a full‑time position with a flexible working arrangement where possible; working from home is not possible. Hours will be negotiated to meet service needs.
Equal Opportunity Statement
We are an inclusive employer. We seek and welcome diversity in our teams.
Duty managers employer: GLL
Join us as a Catering Assistant in a vibrant café environment where your skills and ambition can truly shine. We offer industry-leading pay, flexible working options, and a supportive culture that prioritises professional development and inclusivity. With unique benefits like discounted gym memberships and exclusive travel discounts, this role is not just a job, but a rewarding career path in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Duty managers
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your can-do attitude and how your experience aligns with the responsibilities of a Duty Manager.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty managers
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application specifically for the Duty Manager position. Highlight relevant experience in supervisory roles and any qualifications like the NPLQ or PPO. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the important bits without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at GLL
✨Know the Centre Inside Out
Before your interview, make sure you familiarise yourself with Newham Leisure Centre. Understand its facilities, services, and any recent news or events. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your People Skills
As a Duty Manager, you'll be working with a diverse range of people. Prepare examples that highlight your strong communication and interpersonal skills. Think about times when you've successfully managed conflicts or provided excellent customer service.
✨Demonstrate Leadership Experience
Be ready to discuss your previous supervisory or management roles. Share specific instances where you allocated tasks, supervised staff, or implemented improvement plans. This will illustrate your capability to lead a team effectively.
✨Prepare for Safety Protocol Questions
Given the importance of safety in leisure centres, brush up on pool safety and operating procedures. Be prepared to discuss how you would ensure compliance and maintain a safe environment for both staff and customers.
