At a Glance
- Tasks: Welcome customers, handle enquiries, and sell memberships to enhance their lifestyle.
- Company: Join GLL, the UK's largest leisure operator and a charitable social enterprise.
- Benefits: Enjoy competitive pay, discounted gym memberships, and exclusive discounts on experiences.
- Other info: Flexible working options available to fit your lifestyle and ambitions.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: A passion for customer service, teamwork, and good communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Our Customer Service Advisors respond to enquiries converting them into memberships.
Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects.
From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.,
- Being the first point of call for customers
- Answer incoming calls to the centre
- Deal with transactions including setting up direct debits and cash handling
- Dealing with membership enquiries including selling memberships to customers
- Deliver first-class customer service
- Answer customer queries
- Setting up equipment
- Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.
- A can-do attitude
- A real focus on customer service.
- Passion and personality
- Knowledge of health and safety
- Be a great team player
- Good IT, literacy, numerical and communication skills
- Some experience of administration
- Cash handling
GLL is looking for a Customer Service Advisor at Barnet Copthall Leisure Centre.
If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
- As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner
- Industry leading rates of pay
- opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities.
We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is 'More than a Job', because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us.
To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
We offer two different types of work arrangements
- A permanent employment contract - part time and full time
- A flexible worker engagement by joining our flexible worker pool
If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part‑time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.
We are an inclusive employer.
We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.
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Customer Service Advisors employer: GLL
Join us as a Catering Assistant in a vibrant café environment where your skills and ambition can truly shine. We offer industry-leading pay, flexible working options, and a supportive culture that prioritises professional development and inclusivity. With unique benefits like discounted gym memberships and exclusive travel discounts, this role is not just a job, but a rewarding career path in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GLL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GLL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GLL:Your cover letter is your chance to shine! Tell us why you want to work at GLL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GLL!
How to prepare for a job interview at GLL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
