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- Tasks: Be the friendly face of Woolwich Waves, welcoming customers and handling enquiries.
- Company: Join GLL, a staff-owned social enterprise dedicated to community wellbeing.
- Benefits: Enjoy flexible hours, competitive pay, and perks like discounted memberships and health assurance.
- Why this job: Make a real impact in people's lives while working in a vibrant, state-of-the-art leisure centre.
- Qualifications: Bring your passion for customer service and teamwork; some admin experience is a plus.
- Other info: This role offers career progression and extensive learning opportunities.
The predicted salary is between 24000 - 36000 £ per year.
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GLL is looking for a Concierge at the new Woolwich Waves Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it\’s a career.
This is a rare opportunity to work at GLLs flagship facility set to open this year. The new Woolwich Waves Leisure Centre will be one of the largest flagship centres that GLL has operated. Designed by the Britannia project team and at a cost of over £115m, the new centre will boast:
Large leisure pool with flumes, toddler pool and a large wet play park
25m, 8-lane fitness pool
20m training pool
Spa Experience with health suite and treatment rooms, all adjoining the training pool to give a true health club style spa experience
Four studios – Group Cycle, Elevate, and two fitness studios
6-court sports hall
Soft play and party rooms
Creche
Meeting room
As a Concierge, you\’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries, converting them into memberships. Concierges are often a customer\’s first port of call; you\’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
Be the first point of call for customers.
Answer incoming calls to the centre.
Deal with transactions including setting up direct debits and cash handling.
Handle membership enquiries, including selling memberships to customers.
Set up equipment.
Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
What you need:
A real focus on customer service.
Passion and personality.
Knowledge of health and safety.
Be a great team player.
Good IT, literacy, numerical, and communication skills.
Some experience of administration.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
This is a Full time / part time /, permanent / Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
We are an accredited Living Wage employer with industry-leading rates of pay.
We can offer a career, not just a job, with extensive Learning & Development support available.
A uniform will be supplied and must be worn.
GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
Access to a pension scheme.
Health Assurance and access to Counselling services.
Access to the tax-efficient Ride to Work bicycle purchase scheme.
Free annual eye tests.
Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
The right to stand for the Society board and to vote for board members to represent you.
Access to team building and fun events such as treks, concerts, outings, etc.
Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
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Concierge - New Woolwich Waves employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - New Woolwich Waves
✨Tip Number 1
Familiarise yourself with the facilities and services offered at Woolwich Waves. Understanding the unique features of the centre will help you engage with potential customers and answer their queries more effectively.
✨Tip Number 2
Showcase your customer service skills by volunteering or working in roles that require direct interaction with the public. This experience will not only enhance your CV but also prepare you for the dynamic environment at GLL.
✨Tip Number 3
Network with current employees or those in similar roles within the leisure industry. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss how you can contribute to the community outreach projects mentioned in the job description. Having ideas on how to engage with the local community will demonstrate your commitment to GLL's values.
We think you need these skills to ace Concierge - New Woolwich Waves
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concierge at GLL. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your passion for customer service and any previous roles where you've excelled in similar tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific aspects of the Woolwich Waves Leisure Centre that excite you and how you can contribute to its success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GLL
✨Show Your Passion for Customer Service
As a Concierge, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to making a positive impact on every visitor.
✨Familiarise Yourself with the Facility
Before the interview, take some time to research the Woolwich Waves Leisure Centre and its offerings. Understanding the facilities and services available will allow you to speak confidently about how you can enhance the customer experience.
✨Highlight Teamwork Skills
The job requires being a great team player, so be ready to discuss your experiences working in teams. Share specific instances where you collaborated effectively with colleagues to achieve a common goal, especially in a customer-focused environment.
✨Prepare for Common Questions
Anticipate questions related to handling customer complaints, managing transactions, and promoting memberships. Practising your responses will help you articulate your thoughts clearly and show that you're well-prepared for the role.
