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- Tasks: Be the friendly face of our customer service team, welcoming and assisting visitors.
- Company: Join GLL, one of the UK's largest leisure groups, dedicated to enhancing lifestyles.
- Benefits: Enjoy discounted gym memberships, career growth opportunities, and exclusive discounts on travel and retail.
- Why this job: Make a real impact in people's lives while working in a fun, supportive environment.
- Qualifications: Passion for customer service, good communication skills, and some admin experience required.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
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Post: Customer Service Advisor/Concierge
Part time permanent: 28.5 hours per week
Salary: £12.60 per hour
GLL is looking for a Customer Service Advisor at Gateshead International Stadium. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.
As a Customer Service Advisor, you\’ll enjoy making a difference to everyone who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.
Our Customer Service Advisors respond to enquiries, converting them into memberships. They are often the first point of contact for customers; you\’ll answer phones, handle transactions, deal with queries, and may participate in outreach projects. Your focus will be on maintaining the highest level of customer service at all times.
What you need:
- A strong focus on customer service
- Passion and personality
- Knowledge of health and safety
- Great team player
- Good IT, literacy, numerical, and communication skills
- Some experience of administration
What you’ll do:
- Be the first point of contact for customers
- Answer incoming calls
- Handle transactions including setting up direct debits and cash handling
- Manage membership enquiries and sell memberships
- Set up equipment
- Support your team daily, from preparing studios, gyms, or sports halls to maintaining the centre\’s cleanliness and upkeep
Benefits of working with GLL:
- Learning & development opportunities for career growth
- Discounted gym membership for you and your partner
- Full-time permanent position
- Industry-leading pay rates
- Opportunity to join the GLL Society and participate in social events
- Exclusive discounts on villas in Portugal
- Discounts on Ski chalets in Bulgaria
- Health assurance
- Career pathways and professional development, including training
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa treatments and products
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Concierge employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the services and facilities offered at Gateshead International Stadium. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will prepare you for handling queries and transactions confidently during the interview process.
✨Tip Number 3
Showcase your passion for customer service by sharing relevant experiences in your conversations. Highlight specific instances where you went above and beyond to assist a customer, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of GLL to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Emphasise your ability to handle transactions, manage enquiries, and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your personality. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Skills: In your application, focus on your IT, literacy, numerical, and communication skills. These are crucial for the role and should be clearly demonstrated in your documents.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Gateshead International Stadium. Mention why you want to be part of GLL and how you can contribute to their mission of delivering first-class customer service.
How to prepare for a job interview at GLL
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to provide excellent customer service in previous roles.
✨Demonstrate Your Communication Skills
As a Concierge, you'll be the first point of contact for customers. Practice clear and confident communication, and be ready to discuss how you handle difficult situations or queries effectively.
✨Highlight Teamwork Experience
GLL values team players, so be prepared to talk about your experience working in teams. Share instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Familiarise Yourself with Health and Safety Protocols
Since knowledge of health and safety is important for this role, brush up on relevant protocols. Be ready to discuss how you would ensure a safe environment for both customers and staff.