At a Glance
- Tasks: Engage with prisoners and manage library resources to enhance their experience.
- Company: Join GLL, the UK's largest leisure operator and a charitable social enterprise.
- Benefits: Enjoy a competitive salary, employee discounts, and career development opportunities.
- Other info: Dynamic role with opportunities for training and career progression.
- Why this job: Make a real difference in a unique environment while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26000 - 28000 £ per year.
Overview
Senior Library Assistant role at HMP Wandsworth, 35 hours per week.
Working in two on-site prisoner libraries, providing access to a wide variety of collections and resources including books, computers and reference materials.
Responsibilities
- Work as part of the team to ensure the smooth operation of the libraries.
- Welcome and engage with prisoners, providing guidance on making the most of library visits and understanding the reason behind their visit.
- Devise and create imaginative events; assist with information and reference services.
- Follow safeguarding, child and vulnerable adult policies and procedures.
- Follow normal and emergency operating procedures and adhere to relevant policies and manuals.
- Interact with prisoners through conversations and support their needs; provide information service to users; order books and arrange engaging events and activities.
- Support prisoners with all queries; participate in training.
- Maintain security and safety, including ensuring doors are locked and managing access where required; assist with some lifting as necessary.
- Assess suitability of books requested by prisoners; work with Education and Resettlement departments.
Qualifications and Skills
- Evidence of making a difference to customers.
- Confident IT skills; numeracy and literacy; strong communications.
- Administration skills; customer service focus; organised and efficient; ability to work well in a team.
- Passion and personality; can-do attitude; common sense; ability to handle challenging environments.
- Experience in a library or customer-facing role is desirable.
- About GLL and Role Details
GLL is recruiting a Senior Library Assistant to join the team at HMP Wandsworth, working 35 hours per week.
HMP Wandsworth is a Category B men's prison in London.
It is operated by His Majesty's Prison Service and is one of the largest prisons in the UK, housing around 1,600 prisoners.
GLL is the UK's largest leisure operator and charitable social enterprise, offering careers across libraries, sport and leisure, and community facilities.
Benefits
- Permanent 35-hour role; salary £27,922.57 per annum (based on 39 hours; pro rata).
- Industry-leading pay bands dependent on relevant qualifications; employee discounts (GLL Extras).
- Discounts on thousands of retailers; pension scheme; exclusive discounts and experiences; family-friendly benefits such as ride-to-work and eye care.
- Training and development; career pathways.
- #J-18808-Ljbffr
