Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our leisure centre, delivering top-notch customer service and handling enquiries.
- Company: Join GLL, a staff-owned social enterprise dedicated to community wellbeing.
- Benefits: Enjoy flexible hours, competitive pay, and a range of employee perks.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: A passion for customer service and good communication skills are essential.
- Other info: Opportunities for career progression and team-building events await you!
The predicted salary is between 24000 - 36000 £ per year.
GLL is looking for a concierge at Carterton Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it’s a career. As a Concierge, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries, converting them into memberships. Concierges are often a customer’s first port of call; you’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
- Be the first point of call for customers.
- Deal with transactions including setting up direct debits.
- Handle membership enquiries, including selling memberships to customers.
- Deliver first-class customer service.
- Answer customer queries.
- Set up equipment.
- Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
What you need:
- A can-do attitude.
- A real focus on customer service.
- Passion and personality.
- Knowledge of health and safety.
- Be a great team player.
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
- Cash handling experience.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
- We are an accredited Living Wage employer with industry-leading rates of pay.
- We can offer a career, not just a job, with extensive Learning & Development support available.
- A uniform will be supplied and must be worn.
- GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
- As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
- Additionally, GLL offers employees a range of employment benefits:
- Access to a pension scheme.
- Health Assurance and access to Counselling services.
- Access to the tax-efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as treks, concerts, outings, etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
Concierge in Carterton employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Carterton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GLL and Carterton Leisure Centre. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion and personality.
✨Tip Number 3
Be prepared for situational questions! Expect to be asked how you'd handle specific scenarios, like dealing with a difficult customer or managing multiple tasks at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the GLL site. This not only streamlines the process but also shows your commitment to joining our team. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Concierge in Carterton
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for customer service shine through! Share experiences where you've made a difference in someone's day, as this role is all about creating that first-class experience.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to customer service and teamwork, as these are key for us at GLL.
Highlight Relevant Experience: Make sure to mention any previous roles or tasks that relate to handling enquiries, cash transactions, or working in a team. This will show us that you’re ready to jump right in and contribute to our community-focused mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at GLL
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about examples where you've gone above and beyond for a customer. GLL is all about delivering first-class service, so be ready to share how you can make a difference in someone's day.
✨Show Off Your Team Spirit
As a Concierge, you'll be part of a team that works closely together. Prepare to discuss your experiences working in teams and how you support your colleagues. Highlight any instances where you've contributed to a positive team environment.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview. They might ask you to handle a customer query or sell a membership. Practise these scenarios beforehand so you can demonstrate your communication skills and ability to think on your feet.
✨Understand GLL's Values
Familiarise yourself with GLL's mission and values. They pride themselves on being a charitable social enterprise, so show that you align with their ethos. Discuss how you can contribute to their community-focused approach and why you're excited about being part of their team.
