SIA / Event Steward in Carlisle

GLL is looking for an Events Steward to work at The Sands Centre. If you have the skills and ambition to join us as an Events Steward, there's never been a more exciting time to join us. The Events Steward position at the Sands Centre is a critical role to ensure audience safety and a smooth operation in the lead up to, during and immediately following live shows and events at our venue. As an Events Steward, you will be a front-line ambassador for our venues, and hundreds of touring events and artists. In general operations, you will act as the first and last point of contact for our audiences and will be responsible for delivering an excellent customer experience from start to finish.

What you'll do:

• Act as a front-line ambassador for audiences, helping deal with queries quickly and efficiently ensuring a high quality customer experience from start to finish.
• Assist the Events Manager in the safe and quick load in and out of audiences for live shows and events at The Sands Centre.
• Undertake duties related to our front of house operation including ticket scanning, ID checks, exit leafleting etc.
• Maintain good communications with all teams involved in live events including technical, food & beverage, box office and management.
• Maintain high standards of cleanliness within the auditorium before, during and after live shows and events.
• Work towards the common goal of providing arts and culture as an enrichment activity to customers, improving their mental health and well-being.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

What you need:

• Experience in a customer-facing role.
• A passion for the Arts & Entertainment.
• An interest in events at The Sands Centre and in the wider cultural community of the city.
• The ability to work flexibly in line with the needs of the business at peak flow times, evenings and weekends.
• The ability to work in a fast-paced setting.

As a charitable social enterprise owned by its staff, GLL has a great range of benefits for its employees:

• A salary of £13.45 per hour.
• A values-driven organisation.
• Learning & development to support career development.
• Good pension schemes.
• Discounted gym membership for you and your partner.
• A full-time permanent position.
• The opportunity to join the GLL Society and have a say on how we run plus associated events.
• Exclusive discounts on our villas in Portugal.
• Exclusive discounts on our ski chalets in Bulgaria.
• Career Pathways, professional development is just the start.
• Discounts across thousands of retailers (GLL Extras).
• 25% off Red Letter Days.
• 25% off Buy a Gift.
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme.
• Free eye tests and discounted glasses.

About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is More than a Job, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

We offer two different types of work arrangements:

• A permanent employment contract - part time and full time.
• A flexible worker engagement by joining our flexible worker pool.

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location.