At a Glance
- Tasks: Be the face of live events, ensuring audience safety and a fantastic experience.
- Company: Join GLL, the UK's largest leisure operator and a charitable social enterprise.
- Benefits: Earn £13.45 per hour, enjoy discounts, and access career development opportunities.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Make a real impact in your community while working in a vibrant environment.
- Qualifications: Customer service experience and a passion for arts and entertainment are essential.
The predicted salary is between 27000 - 28000 £ per year.
GLL is looking for an Events Steward to work at The Sands Centre. The Events Steward position at the Sands Centre is a critical role to ensure audience safety and a smooth operation in the lead up to, during and immediately following live shows and events at our venue. As an Events Steward, you will be a front-line ambassador for our venues, and hundreds of touring events and artists. In general operations, you will act as the first and last point of contact for our audiences and will be responsible for delivering an excellent customer experience from start to finish.
What you'll do:
- Act as a front-line ambassador for audiences, helping deal with queries quickly and efficiently ensuring a high-quality customer experience from start to finish.
- Assist the Events Manager in the safe and quick load in and out of audiences for live shows and events at The Sands Centre.
- Undertake duties related to our front of house operation including ticket scanning, ID checks, exit leafleting etc.
- Maintain good communications with all teams involved in live events including technical, food & beverage, box office and management.
- Maintain high standards of cleanliness within the auditorium before, during and after live shows and events.
- Work towards the common goal of providing arts and culture as an enrichment activity to customers, improving their mental health and well-being.
What you need:
- Experience in a customer-facing role.
- A passion for the Arts & Entertainment.
- An interest in events at The Sands Centre and in the wider cultural community of the city.
- The ability to work flexibly in line with the needs of the business at peak flow times, evenings and weekends.
- The ability to work in a fast-paced setting.
As a charitable social enterprise owned by its staff, GLL has a great range of benefits for its employees:
- A salary of £13.45 per hour.
- A values-driven organisation.
- Learning & development to support career development.
- Good pension schemes.
- Discounted gym membership for you and your partner.
- A full-time permanent position.
- The opportunity to join the GLL Society and have a say on how we run plus associated events.
- Exclusive discounts on our villas in Portugal.
- Exclusive discounts on our ski chalets in Bulgaria.
- Career pathways, professional development is just the start.
- Discounts across thousands of retailers (GLL Extras).
- 25% off Red Letter Days.
- 25% off Buy a Gift.
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme.
- Free eye tests and discounted glasses.
About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is More than a Job, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us.
To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
We offer two different types of work arrangements:
- A permanent employment contract - part time and full time.
- A flexible worker engagement by joining our flexible worker pool.
If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location.
Events Steward in Carlisle employer: GLL
GLL is an exceptional employer, offering a vibrant work culture at The Sands Centre where you can thrive as an Events Steward. With a commitment to employee development, competitive pay, and a range of benefits including discounted gym memberships and exclusive discounts on leisure activities, GLL fosters a supportive environment that values your contributions and encourages career progression. Join us in making a positive impact on the community while enjoying the unique opportunity to be part of the arts and entertainment scene.
StudySmarter Expert Advice🤫
We think this is how you could land Events Steward in Carlisle
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Sands Centre and its events. This way, when you chat with the hiring team, you can show off your passion and knowledge about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your customer service experience aligns with the role of an Events Steward. We want to see that you can handle queries efficiently and keep the audience happy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining GLL and being part of our mission to enrich the community through arts and culture.
We think you need these skills to ace Events Steward in Carlisle
Some tips for your application 🫡
Show Your Passion for Events:When you're writing your application, let your enthusiasm for the arts and events shine through! We want to see that you’re genuinely excited about being part of the team at The Sands Centre.
Highlight Customer Service Experience:Make sure to mention any previous roles where you've interacted with customers. We love candidates who can demonstrate their ability to provide excellent service, especially in fast-paced environments!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Events Steward role. Mention specific duties from the job description that you’re ready to tackle.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GLL
✨Know Your Venue
Before the interview, do some research on The Sands Centre and its events. Familiarise yourself with the types of shows they host and their role in the local community. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As an Events Steward, you'll be the first point of contact for audiences. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues quickly. Highlighting these skills will demonstrate your suitability for the role.
✨Demonstrate Flexibility and Teamwork
The job requires working during peak times, including evenings and weekends. Be ready to discuss your availability and how you can adapt to the fast-paced environment. Also, share examples of how you've successfully worked as part of a team in previous roles.
✨Express Your Passion for Arts and Culture
GLL values a passion for the arts and entertainment. Be prepared to talk about your interests in this area and any relevant experiences. Whether it's attending events or participating in community activities, showing your enthusiasm can set you apart from other candidates.
