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- Tasks: Be the friendly face of our leisure centre, delivering top-notch customer service and support.
- Company: Join GLL, a unique staff-owned social enterprise making a difference in communities.
- Benefits: Enjoy competitive pay, flexible hours, and extensive learning opportunities.
- Why this job: Kickstart your career in a fun environment while helping others enhance their lifestyles.
- Qualifications: Bring a can-do attitude, passion for service, and good communication skills.
- Other info: Join a team that values community and offers exciting career progression.
The predicted salary is between 28800 - 43200 £ per year.
GLL is looking for a Concierge at Keynsham Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it’s a career.
As a Concierge, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries, converting them into memberships. Concierges are often a customer’s first port of call; you’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
- Be the first point of call for customers.
- Answer incoming calls to the centre.
- Deal with transactions including setting up direct debits and cash handling.
- Handle membership enquiries, including selling memberships to customers.
- Deliver first-class customer service.
- Answer customer queries.
- Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
What you need:
- A can-do attitude.
- A real focus on customer service.
- Passion and personality.
- Be a great team player.
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a Full time / part time, permanent / Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
- We are an accredited Living Wage employer with industry-leading rates of pay.
- We can offer a career, not just a job, with extensive Learning & Development support available.
- A uniform will be supplied and must be worn.
- GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
- As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
- Access to a pension scheme.
- Health Assurance and access to Counselling services.
- Access to the tax-efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as treks, concerts, outings, etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
Customer Service Advisor in Bristol employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GLL and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your personality! GLL is looking for someone with passion and a can-do attitude. Don’t be afraid to let your true self shine during the interview – it’s all about making that warm connection!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for customer service shine through! Share experiences where you've made a difference in someone's day, as this is what we value at GLL.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to see how your can-do attitude and team spirit fit into our culture!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills, so we can easily see why you’d be a great fit for our Concierge role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at GLL
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Think about what first-class service means to you and be ready to share examples of how you've delivered it in the past. This will show that you understand the role and are passionate about providing a great experience.
✨Show Off Your People Skills
As a Concierge, you'll be the first point of contact for customers, so it's crucial to demonstrate your people skills. Practice answering common customer queries and think about how you would handle difficult situations. Be prepared to role-play scenarios during the interview to showcase your ability to connect with others.
✨Highlight Your Team Spirit
GLL values teamwork, so make sure to highlight your experiences working in a team environment. Share specific examples of how you've supported your colleagues or contributed to a group project. This will show that you're not just a lone wolf but someone who thrives in a collaborative setting.
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with questions about the Concierge position and GLL as a whole. Ask about their approach to customer service, opportunities for career progression, or how they support their staff. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
