At a Glance
- Tasks: Be the friendly face of our leisure centre, delivering top-notch customer service and support.
- Company: Join GLL, a staff-owned social enterprise dedicated to community wellbeing.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic perks like discounted memberships.
- Other info: Opportunities for career progression and fun team events await you!
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Bring your passion for people and strong communication skills to the team.
The predicted salary is between 24000 - 36000 £ per year.
GLL is looking for a Concierge at Lisnasharragh Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it’s a career.
As a Concierge, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries, converting them into memberships. Concierges are often a customer’s first port of call; you’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
- Be the first point of call for customers.
- Answer incoming calls to the centre.
- Deal with transactions including setting up direct debits and cash handling.
- Handle membership enquiries, including selling memberships to customers.
- Deliver first-class customer service.
- Answer customer queries.
- Set up equipment.
- Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
What you need:
- A can-do attitude.
- A real focus on customer service.
- Passion and personality.
- Knowledge of health and safety.
- Be a great team player.
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
- Cash handling experience.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
- We are an accredited Living Wage employer with industry-leading rates of pay.
- We can offer a career, not just a job, with extensive Learning & Development support available.
- A uniform will be supplied and must be worn.
- GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
- As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
- Access to a pension scheme.
- Health Assurance and access to Counselling services.
- Access to the tax-efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as treks, concerts, outings, etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
Customer Service Advisor in Belfast employer: GLL
GLL is an exceptional employer that prioritises its staff and the communities it serves, making it a fantastic place to build a career as a Concierge at Lisnasharragh Leisure Centre. With a strong focus on employee development, competitive pay, and a range of benefits including discounted leisure memberships and health assurance, GLL fosters a supportive and engaging work culture where your contributions truly matter. As a staff-owned cooperative, you will have the unique opportunity to be part of a values-driven organisation that empowers you to make a difference while enjoying a fulfilling career in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out GLL's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your personality! GLL is looking for someone with passion and a can-do attitude. Don’t be afraid to let your enthusiasm shine through during the interview – it could make all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about GLL right there, making it easier for us to keep in touch.
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Show Your Passion for People:When you're writing your application, let your love for customer service shine through! Share experiences where you've made a difference in someone's day, as this role is all about creating that first-class experience.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. If you’ve got cash handling or administration experience, don’t forget to mention it – we want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with GLL.
How to prepare for a job interview at GLL
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've delivered exceptional service in the past.
✨Show Your Passion for People
GLL is all about making a difference to every person who walks through their centres. Be prepared to discuss why you love working with people and how your personality can enhance the customer experience.
✨Demonstrate Team Spirit
As a Concierge, you'll be part of a team. Think of examples where you've worked collaboratively with others to achieve a common goal. Highlight your ability to support your teammates and contribute positively to the work environment.
✨Prepare for Practical Scenarios
Expect to face situational questions during the interview. Prepare for scenarios like handling a difficult customer or managing multiple tasks at once. Practising these responses will help you feel more confident and ready to impress.
