At a Glance
- Tasks: Lead ServiceNow implementation projects and manage client relationships for successful delivery.
- Company: Join GlideFast Consulting, a dynamic and innovative consulting firm.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a supportive team that values diversity and fosters career development.
- Why this job: Make a real impact by delivering solutions that meet client needs and drive success.
- Qualifications: 2+ years in consulting with experience in ServiceNow implementations and Agile methodologies.
The predicted salary is between 60000 - 80000 € per year.
As an Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.
ESSENTIAL FUNCTIONS:
- Develop and manage relations with key client stakeholders
- Partner with clients to provide best practice solutions in order to meet their business objectives
- Provide oversight and management of scope, time and schedule on assigned projects
- Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF)
- Develop Work Breakdown Structures and full project plans using MS Project or other project management tools
- Ensure PPM is updated on a regular basis with project state, completeness, risks and issues
- Ensure weekly status updates are communicated to clients and management
- Update resource plans on a regular basis as directed by management
- Ensure project collateral is delivered to clients in a timely manner and centrally stored. This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes
- Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
- Direct discovery workshops at client site and/or remotely to validate requirements for engagement
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback
REQUIRED SKILLS/EXPERIENCE:
- 2+ years’ in a consulting position, managing professional service engagements
- 2+ years’ working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required
- Working experience with Agile required
- Working proficiency of ITIL required
- Experience with one or more project management software suites: MS Project, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.
- Experience as scrum master
- Experience providing effective, regular client project status reports
- SAFe Certification preferred
- PMP Certification preferred
ServiceNow Engagement Manager in Woking employer: GlideFast Consulting
At GlideFast Consulting, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles as ServiceNow Engagement Managers. With a strong focus on professional development, we offer extensive training opportunities and support for certifications, ensuring our team members grow alongside the company. Located in a vibrant area, our workplace promotes a healthy work-life balance and encourages meaningful connections with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Engagement Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and achievements related to ServiceNow implementations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to project management and ServiceNow. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ServiceNow Engagement Manager in Woking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience with ServiceNow implementations and project management methodologies, as this will show us you’re a perfect fit for the job.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve successfully managed projects or led teams. This helps us see how you can bring value to our team.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at GlideFast Consulting
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow applications, especially the ones mentioned in the job description like ITSM and ITBM. Be ready to discuss your past experiences with these tools and how you've successfully led implementations.
✨Showcase Your Project Management Skills
Prepare to talk about your project management experience, particularly using Agile methodologies. Have examples ready that demonstrate how you've managed scope, time, and resources effectively in previous roles.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly. Think about how you would update clients and stakeholders on project statuses and be ready to share examples of how you've done this in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Prepare by thinking through potential challenges you might face as an Engagement Manager and how you would address them using best practices.
