At a Glance
- Tasks: Lead and manage ServiceNow implementation projects, ensuring client satisfaction and timely delivery.
- Company: Join GlideFast Consulting, a dynamic and inclusive tech consulting firm.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on career advancement and continuous learning.
- Why this job: Make a real impact by delivering innovative solutions to clients while developing your project management skills.
- Qualifications: 2+ years in consulting, experience with ServiceNow implementations, and Agile methodology.
The predicted salary is between 60000 - 80000 € per year.
As an Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.
ESSENTIAL FUNCTIONS:
- Develop and manage relations with key client stakeholders
- Partner with clients to provide best practice solutions in order to meet their business objectives
- Provide oversight and management of scope, time and schedule on assigned projects
- Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF)
- Develop Work Breakdown Structures and full project plans using MS Project or other project management tools
- Ensure PPM is updated on a regular basis with project state, completeness, risks and issues
- Ensure weekly status updates are communicated to clients and management
- Update resource plans on a regular basis as directed by management
- Ensure project collateral is delivered to clients in a timely manner and centrally stored. This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes
- Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
- Direct discovery workshops at client site and/or remotely to validate requirements for engagement
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback
REQUIRED SKILLS/EXPERIENCE:
- 2+ years’ in a consulting position, managing professional service engagements
- 2+ years’ working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required
- Working experience with Agile required
- Working proficiency of ITIL required
- Experience with one or more project management software suites: MSProject, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.
- Experience as scrum master
- Experience providing effective, regular client project status reports
- SAFe Certification preferred
- PMP Certification preferred
ServiceNow Engagement Manager in Warrington employer: GlideFast Consulting
At GlideFast Consulting, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles as ServiceNow Engagement Managers. With a strong focus on professional development, we offer extensive training opportunities and support for certifications, ensuring our team members grow alongside the company. Located in a vibrant area, our workplace promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Engagement Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies of your past projects, especially those involving ServiceNow implementations. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating how you've managed projects and delivered results in previous roles.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace ServiceNow Engagement Manager in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience with ServiceNow implementations and project management methodologies, as this will show us you’re a perfect fit for the job.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve successfully managed projects or led teams. This helps us see how you can bring value to our team.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at GlideFast Consulting
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow applications, especially the ones mentioned in the job description. Be ready to discuss your experience with ITSM, ITBM, and any other relevant modules. This will show that you’re not just familiar with the platform but can also lead implementations effectively.
✨Master Project Management Tools
Familiarise yourself with project management tools like MS Project and JIRA. If you’ve used ServiceNow PPM, be prepared to share specific examples of how you’ve managed projects using these tools. Highlighting your proficiency will demonstrate your capability to manage scope, schedule, and resources efficiently.
✨Showcase Your Consulting Experience
Since the role requires consulting experience, think of specific instances where you’ve successfully managed client relationships or delivered solutions. Prepare to discuss how you’ve partnered with clients to meet their business objectives and how you’ve handled discrepancies during projects.
✨Communicate Clearly and Confidently
Effective communication is key for an Engagement Manager. Practice articulating your thoughts clearly, especially when discussing project updates or client interactions. Use examples from your past experiences to illustrate how you’ve kept stakeholders informed and engaged throughout the project lifecycle.
