At a Glance
- Tasks: Lead and manage ServiceNow implementation projects, ensuring client satisfaction and timely delivery.
- Company: Join GlideFast Consulting, a dynamic and inclusive tech consulting firm.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and career advancement.
- Why this job: Make a real impact by delivering innovative solutions to clients while developing your project management skills.
- Qualifications: 2+ years in consulting, experience with ServiceNow, and strong project management skills.
The predicted salary is between 60000 - 80000 € per year.
As an Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.
ESSENTIAL FUNCTIONS:
- Develop and manage relations with key client stakeholders
- Partner with clients to provide best practice solutions in order to meet their business objectives
- Provide oversight and management of scope, time and schedule on assigned projects
- Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF)
- Develop Work Breakdown Structures and full project plans using MS Project or other project management tools
- Ensure PPM is updated on a regular basis with project state, completeness, risks and issues
- Ensure weekly status updates are communicated to clients and management
- Update resource plans on a regular basis as directed by management
- Ensure project collateral is delivered to clients in a timely manner and centrally stored. This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes
- Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
- Direct discovery workshops at client site and/or remotely to validate requirements for engagement
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback
REQUIRED SKILLS/EXPERIENCE:
- 2+ years’ in a consulting position, managing professional service engagements
- 2+ years’ working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required
- Working experience with Agile required
- Working proficiency of ITIL required
- Experience with one or more project management software suites: MS Project, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.
- Experience as scrum master
- Experience providing effective, regular client project status reports
- SAFe Certification preferred
- PMP Certification preferred
ServiceNow Engagement Manager in Telford employer: GlideFast Consulting
At GlideFast Consulting, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles as ServiceNow Engagement Managers. With a strong focus on professional development, we offer extensive training opportunities and support for certifications, ensuring our team members grow alongside the company. Located in a vibrant area, our workplace promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Engagement Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that ServiceNow Engagement Manager role.
✨Tip Number 2
Prepare for interviews by researching GlideFast Consulting and understanding their projects. Be ready to discuss how your experience aligns with their needs, especially around project management and client engagement. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience with ServiceNow implementations and Agile methodologies to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the GlideFast team. Let’s get you that job!
We think you need these skills to ace ServiceNow Engagement Manager in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience with ServiceNow implementations and project management, as this will show us you’re a great fit for what we need.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past projects. Whether it’s Agile methodologies or client communication, we want to see how you’ve made an impact!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GlideFast Consulting
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow applications, especially the ones mentioned in the job description like ITSM and ITBM. Be ready to discuss your past experiences with these tools and how you've successfully led implementations.
✨Showcase Your Project Management Skills
Prepare to talk about your project management experience, particularly using Agile methodologies. Have examples ready that demonstrate how you've managed scope, time, and resources effectively in previous roles.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly. Think about how you would update clients and stakeholders on project statuses and be ready to share examples of how you've done this in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Prepare by thinking through potential challenges you might face as an Engagement Manager and how you would address them using best practices.
