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- Tasks: Develop and design technical solutions on the ServiceNow platform while providing top-notch consulting services.
- Company: Join GlideFast Consulting, a leader in IT services and consulting, known for innovation and excellence.
- Benefits: Enjoy remote work options, quarterly bonuses, professional development, and wellness programs.
- Why this job: Be part of a dynamic team that values mentorship, creativity, and impactful solutions for clients.
- Qualifications: 4+ years as a ServiceNow developer with experience in CSM and SPM projects; consulting experience preferred.
- Other info: This role offers opportunities for growth and participation in the annual GlideFest Conference.
The predicted salary is between 48000 - 84000 £ per year.
As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.
Responsibilities:
- Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
- Develop custom software solutions as required through scripting and software development
- Prepare technical documentation as specified in customer contracts and as internally required
- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
- Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
- Troubleshoot basic configuration/script issues
- Attend requirements review and validation sessions as required
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback
- Perform code review of peers as needed
- Work independently and actively support other Technical Consultants as mentor and team lead
- Lead sessions in implementation practices
Required Skills/Experience:
- Experience working as a developer on multiple ServiceNow CSM and/or SPM projects
- 4+ years as a ServiceNow developer
- 1+ year(s) in a consulting role, delivering software implementations preferable
- 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
- Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
- Practical knowledge or experience with Operating Systems (Linux, Windows)
- Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
- Knowledge of relational databases (MySQL, MSSQL, Oracle)
- Experience in multiple application architectures and supporting technologies
- Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
- Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
- Thorough working knowledge in IT Operations Management or IT Service Management is critical
Certifications/Education:
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer preferred
What we offer?
- Referral Program
- Quarterly bonus opportunities for billable employees
- Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
- Professional Development through training and advancement opportunities
- Work from home
- Annual GlideFest Conference
- Wellness Programs
Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Contact Detail:
GlideFast Consulting Recruiting Team
recruits@glidefast.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sr ServiceNow Technical Consultant - CSM & SPM
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform, especially in CSM and SPM. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current or former employees of GlideFast Consulting on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific projects where you've implemented ServiceNow solutions. Be ready to explain your role, the challenges faced, and how you overcame them, as this will showcase your practical experience and problem-solving skills.
✨Tip Number 4
Brush up on your consultative skills by reviewing common scenarios that clients face when using ServiceNow. Being able to articulate how you would approach these situations can set you apart as a candidate who understands client needs.
We think you need these skills to ace Sr ServiceNow Technical Consultant - CSM & SPM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ServiceNow, particularly in CSM and SPM projects. Use specific examples of your work that demonstrate your technical skills and consulting experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the responsibilities listed in the job description, and express your enthusiasm for contributing to GlideFast Consulting.
Highlight Technical Skills: In your application, emphasise your technical skills such as scripting, software development, and knowledge of web services like REST and SOAP. Be specific about your experience with these technologies and how you've applied them in past roles.
Showcase Problem-Solving Abilities: Include examples of how you've successfully troubleshot issues or delivered measurable results in previous positions. This will demonstrate your ability to handle challenges and provide value to clients, which is crucial for this role.
How to prepare for a job interview at GlideFast Consulting
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with ServiceNow, particularly in CSM and SPM projects. Highlight specific examples of custom software solutions you've developed and how you approached scripting and configuration.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your troubleshooting abilities. Prepare to explain how you've resolved configuration or script issues in the past, showcasing your analytical thinking.
✨Prepare for Consultative Discussions
Since the role involves delivering consulting services, practice articulating how you would lead workshops or assessments. Be ready to discuss how you can help clients maximise their use of ServiceNow.
✨Familiarise Yourself with ITIL Concepts
As a Senior Technical Consultant, understanding ITIL foundations is crucial. Brush up on how these concepts relate to implementation strategies and be ready to discuss them during the interview.
