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For Companies At a Glance
- Tasks: Design and deploy ServiceNow solutions to enhance customer efficiency and project goals.
- Company: GlideFast is a top-tier ServiceNow consulting firm, recognised for excellence and innovation.
- Benefits: Enjoy remote work, professional development, bonuses, and wellness programmes.
- Why this job: Join a supportive team that values your ideas and fosters career growth through training.
- Qualifications: 3+ years in ServiceNow, management consulting, and relevant certifications required.
- Other info: Be part of an inclusive culture with opportunities for philanthropy and recognition.
The predicted salary is between 43200 - 72000 £ per year.
As a Business Process Consultant with GlideFast Consulting, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.
ESSENTIAL FUNCTIONS:
- Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.
- Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
- Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
- Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
- Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
- Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.
- Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development.
- Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.
- Handle multiple complex projects or initiatives across customers and the ServiceNow platform
REQUIRED SKILLS/EXPERIENCE:
- 3+ years working with the ServiceNow platform with experience in at least three modules
- 3+ years experience in management consulting, process design, or product management
- Experience leading and executing complex strategic and operational initiatives at large organizations
- Experience partnering and advising key stakeholders/executives
- Experience leading and executing complex strategic and operational initiatives at large organizations
- Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
- Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement
- ITIL V3 or V4 Foundations Certification required
- ServiceNow Certified System Administrator preferred
- ServiceNow CIS or Experience in multiple modules preferred
What we offer?
Health, Dental, and Vision Insurance
Flex Paid Time off
401k Retirement Plan
Long and Short-Term Disability
Life Insurance
Referral Program
Quarterly bonus opportunities for billable employees
Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
Professional Development through training and advancement opportunities
Work from home
Annual GlideFest Conference
Wellness Programs
Philanthropic Opportunities
EEO Employer
Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.
Contact Detail:
GlideFast Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Process Consultant
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its various products. Since the role requires experience in at least two ServiceNow products, having a solid understanding of their functionalities will help you stand out during interviews.
✨Tip Number 2
Prepare to discuss your experience in management consulting and process design. Be ready to share specific examples of how you've successfully led workshops or projects that improved process efficiencies, as this is crucial for the Business Process Consultant role.
✨Tip Number 3
Showcase your ability to communicate effectively with stakeholders. Practice articulating your process recommendations clearly, as this will be essential when facilitating client workshops and managing stakeholder engagement.
✨Tip Number 4
Highlight any relevant certifications, especially ITIL and ServiceNow certifications. If you have Agile/SAFe Product Owner Certification, make sure to mention it, as it aligns well with the expectations for this position.
We think you need these skills to ace ServiceNow Business Process Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Process Consultant at GlideFast. Familiarise yourself with the ServiceNow platform and the specific products mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience, especially your work with the ServiceNow platform and any management consulting or process design roles. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ServiceNow and your understanding of GlideFast's commitment to customer success. Mention specific experiences that demonstrate your ability to lead workshops and manage stakeholder engagement.
Highlight Certifications: Make sure to prominently display any relevant certifications, such as ITIL V3 or V4 Foundations and ServiceNow Certified System Administrator. If you have certifications in specific ServiceNow products, mention those as well to strengthen your application.
How to prepare for a job interview at GlideFast Consulting
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with the ServiceNow platform, especially any specific products you've worked with. Be prepared to discuss how you've used these tools to improve processes and deliver results in previous roles.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves leading workshops and engaging with stakeholders, think of examples where you've successfully facilitated discussions or managed stakeholder expectations. Practice articulating these experiences clearly and confidently.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss complex projects you've handled and how you approached problem-solving within those contexts. Highlight your ability to design tailored solutions that meet client needs and improve efficiencies.
✨Familiarise Yourself with Agile Methodologies
Given the preference for Agile/SAFe certifications, brush up on Agile principles and be prepared to discuss how you've applied them in your work. This will show your adaptability and understanding of modern project management practices.