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- Tasks: Lead and manage ServiceNow implementation projects while collaborating with clients and teams.
- Company: Join GlideFast Consulting, a forward-thinking company focused on innovative solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by delivering solutions that meet client needs and drive success.
- Qualifications: 2+ years in consulting, experience with ServiceNow, and strong project management skills.
- Other info: Dynamic work environment with a focus on collaboration and career advancement.
The predicted salary is between 60000 - 80000 £ per year.
As an Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.
ESSENTIAL FUNCTIONS:
- Develop and manage relations with key client stakeholders
- Partner with clients to provide best practice solutions in order to meet their business objectives
- Provide oversight and management of scope, time and schedule on assigned projects
- Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF)
- Develop Work Breakdown Structures and full project plans using MS Project or other project management tools
- Ensure PPM is updated on a regular basis with project state, completeness, risks and issues
- Ensure weekly status updates are communicated to clients and management
- Update resource plans on a regular basis as directed by management
- Ensure project collateral is delivered to clients in a timely manner and centrally stored. This includes, but is not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes
- Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
- Direct discovery workshops at client site and/or remotely to validate requirements for engagement
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback
REQUIRED SKILLS/EXPERIENCE:
- 2+ years’ in a consulting position, managing professional service engagements
- 2+ years’ working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required
- Working experience with Agile required
- Working proficiency of ITIL required
- Experience with one or more project management software suites: MS Project, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.
- Experience as scrum master
- Experience providing effective, regular client project status reports
- SAFe Certification preferred
- PMP Certification preferred
ServiceNow Engagement Manager in Edinburgh employer: GlideFast Consulting
Contact Detail:
GlideFast Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Engagement Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a ServiceNow Engagement Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your project management skills and ServiceNow knowledge. Be ready to discuss your past experiences and how they align with the GlideFast Consulting methodology. Practice common interview questions to boost your confidence!
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of your previous projects, especially those involving ServiceNow implementations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the GlideFast team!
We think you need these skills to ace ServiceNow Engagement Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience with ServiceNow implementations and project management, as this will show us you’re a great fit for what we need.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past projects. Whether it’s Agile methodologies or client communication, we want to see how you’ve made an impact in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at GlideFast Consulting
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow applications, especially the ones mentioned in the job description like ITSM and ITBM. Be ready to discuss your past experiences with these tools and how you've successfully led implementations.
✨Showcase Your Project Management Skills
Prepare to talk about your project management experience, particularly using Agile methodologies. Have examples ready that demonstrate how you've managed scope, schedule, and resources effectively in previous roles.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly. Think about how you would update clients on project statuses or handle discrepancies, and be prepared to role-play these scenarios during the interview.
✨Bring Your Best Practice Solutions
Be ready to discuss how you've partnered with clients to provide best practice solutions in the past. Think of specific examples where your input led to positive outcomes and how you can apply that to future projects.