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- Tasks: Lead and manage ServiceNow implementation projects while collaborating with clients and teams.
- Company: Join GlideFast Consulting, a forward-thinking company focused on innovative solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by delivering solutions that meet client needs and drive success.
- Qualifications: 2+ years in consulting, experience with ServiceNow, and strong project management skills.
- Other info: Dynamic work environment with a focus on collaboration and career advancement.
The predicted salary is between 60000 - 80000 £ per year.
As an Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.
ESSENTIAL FUNCTIONS:
- Develop and manage relations with key client stakeholders
- Partner with clients to provide best practice solutions in order to meet their business objectives
- Provide oversight and management of scope, time and schedule on assigned projects
- Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF)
- Develop Work Breakdown Structures and full project plans using MS Project or other project management tools
- Ensure PPM is updated on a regular basis with project state, completeness, risks and issues
- Ensure weekly status updates are communicated to clients and management
- Update resource plans on a regular basis as directed by management
- Ensure project collateral is delivered to clients in a timely manner and centrally stored. This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes
- Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
- Direct discovery workshops at client site and/or remotely to validate requirements for engagement
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback
REQUIRED SKILLS/EXPERIENCE:
- 2+ years’ in a consulting position, managing professional service engagements
- 2+ years’ working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required
- Working experience with Agile required
- Working proficiency of ITIL required
- Experience with one or more project management software suites: MS Project, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.
- Experience as scrum master
- Experience providing effective, regular client project status reports
- SAFe Certification preferred
- PMP Certification preferred
ServiceNow Engagement Manager in Birmingham employer: GlideFast Consulting
Contact Detail:
GlideFast Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Engagement Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that ServiceNow Engagement Manager role.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can highlight your past projects and achievements. This is a great way to demonstrate your expertise in managing ServiceNow implementations and project management.
✨Tip Number 3
Prepare for interviews by practising common questions related to project management and ServiceNow. Be ready to discuss your experience with Agile methodologies and how you've successfully managed client relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ServiceNow Engagement Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience with ServiceNow implementations and project management, as this will show us you’re a great fit for the position.
Showcase Your Skills: Don’t forget to mention your consulting experience and any relevant certifications like PMP or SAFe. We want to see how your skills align with our needs, so be specific about your achievements in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GlideFast Consulting
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow applications, especially the ones mentioned in the job description like ITSM and ITBM. Be ready to discuss your past experiences with these tools and how you've successfully led implementations.
✨Showcase Your Project Management Skills
Prepare to talk about your project management experience, particularly using Agile methodologies. Have examples ready that demonstrate how you've managed scope, time, and resources effectively in previous roles.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Think about how you would update clients on project statuses or handle discrepancies, and be ready to role-play these scenarios during the interview.
✨Engage with Stakeholders
Be prepared to discuss how you've developed relationships with key stakeholders in past projects. Share specific examples of how you’ve partnered with clients to meet their business objectives and delivered measurable results.