ServiceNow Business Process Consultant in Birmingham

As a Business Process Consultant with GlideFast Consulting, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.

ESSENTIAL FUNCTIONS:

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
• Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
• Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development.
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.
• Handle multiple complex projects or initiatives across customers and the ServiceNow platform.

REQUIRED SKILLS/EXPERIENCE:

• 3+ years working with the ServiceNow platform with experience in at least three modules.
• 3+ years experience in management consulting, process design, or product management.
• Experience leading and executing complex strategic and operational initiatives at large organizations.
• Experience partnering and advising key stakeholders/executives.
• Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations.
• Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement.
• ITIL V3 or V4 Foundations Certification required.
• ServiceNow Certified System Administrator preferred.
• ServiceNow CIS or experience in multiple modules preferred.

What we offer?

• Health, Dental, and Vision Insurance.
• Flex Paid Time off.
• 401k Retirement Plan.
• Long and Short-Term Disability.
• Life Insurance.
• Referral Program.
• Quarterly bonus opportunities for billable employees.
• Employee Recognition and Rewards - bonus opportunities for employee contributions and achievements.
• Professional Development through training and advancement opportunities.
• Work from home.
• Annual GlideFest Conference.
• Wellness Programs.
• Philanthropic Opportunities.

EEO Employer. Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.