Business Process Consultant- UK in Cardiff

As a Business Process Consultant with GlideFast Consulting, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support the delivery of the overall solution that will allow our customers to manage work more efficiently and meet the overall goals of the project.

Responsibilities

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
• Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
• Ensure all process-related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development.
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.
• Handle multiple complex projects or initiatives across customers and the ServiceNow platform.
• Identify gaps and opportunities related to Advisory team processes, artifacts, and methodologies.
• Provide recommendations to resolve and address issues in team processes, artifacts, or methodologies.
• Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support.
• Contribute to centers of excellence development.
• Keep up to date on all Delta releases.
• Continue learning service delivery solutions, technologies and methodologies.
• Complete client case studies, where applicable, and assist Marketing with customer content.
• Demonstrate ability to juggle multiple complex projects or initiatives at one time.

Qualifications

• 3+ years working with the ServiceNow platform with experience in at least two modules.
• 3+ years experience in management consulting, process design, or product management.
• Experience leading and executing complex strategic and operational initiatives at large organizations.
• Experience partnering and advising key stakeholders/executives.
• Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations.
• Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually).
• Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks.
• High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter.
• Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports.
• Proven troubleshooting skills.
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.
• Proficient in Active Listening and Facilitation of Workshops.
• Proficient in driving decision making and problem solving.
• Proficient in documenting process design, business requirements, user stories, process guides, and project collateral.
• Strong interpersonal skills with customer centric mindset.

Certifications / Education

• ITIL V3 or V4 Foundations Certification.
• Certification in at least two (2) ServiceNow modules (ITSM, CSM, ITOM, GRC, SecOps, or other additional products).
• Agile/SAFe Product Owner Certification (or equivalent).
• ServiceNow Certified System Administrator preferred.
• ServiceNow CIS or Experience in multiple modules preferred.
• Bachelor’s degree or equivalent practical experience.
• Maintain active government security clearance if applicable.