At a Glance
- Tasks: Design and develop innovative solutions on the ServiceNow platform while mentoring others.
- Company: Join GlideFast Consulting, a leader in tech consulting with a collaborative vibe.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and innovation.
- Why this job: Make a real impact by delivering high-quality solutions and leading projects.
- Qualifications: 2+ years of experience with ServiceNow and strong consultative skills required.
The predicted salary is between 63000 - 77000 £ per year.
As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.
Responsibilities:
- Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow.
- Develop custom software solutions as required through scripting and software development.
- Prepare technical documentation as specified in customer contracts and as internally required.
- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
- Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts.
- Troubleshoot basic configuration/script issues.
- Attend requirements review and validation sessions as required.
- Participate in scrum ceremonies.
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback.
- Perform code review of peers as needed.
- Work independently and actively support other Technical Consultants as mentor and team lead.
- Lead sessions in implementation practices.
- Support sales of software and services through demonstrations, proofs of concept, and customer presentations.
- Build on current platform knowledge by learning new modules and broadening skillset.
- Provide interview support, lead workshops and working sessions, and provide assistance to project architects as needed.
- Support the development and growth of the services delivered by GlideFast.
- Maintain current certifications, keep up to date on all Delta releases.
- Support company success through contributions to knowledge and support of others.
- Submit content for Center of Excellence (COE) for product areas of supported customer projects.
- Mentor others on a regular basis.
- Present knowledge sharing sessions for the company.
Qualifications:
- 2+ years delivering technical solutions on the ServiceNow platform.
- 1+ year(s) in a consulting role, delivering software implementations preferable.
- Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products), Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap), ServiceNow Application Development (Scoped Applications), 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products).
- ServiceNow development experience with CSM or HRSD modules preferred.
- Expertise with JavaScript and ServiceNow JavaScript API's.
- Working proficiency in web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- Practical knowledge or experience with Operating Systems (Linux, Windows).
- Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports.
- Knowledge of relational databases (MySQL, MSSQL, Oracle).
- Experience in multiple application architectures and supporting technologies.
- Experience with scripting languages such as PERL, JavaScript, Python, and Shell.
- Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models.
- Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required.
- Thorough working knowledge in IT Operations Management or IT Service Management is critical.
- Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks.
- Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
- High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter.
- Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports.
- Proven troubleshooting skills.
- Continue learning service delivery solutions, technologies, and methodologies.
- Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.
- Work independently with customers on implementations and remote services.
- Be a great leader and team player with a record of accomplishment in managing multiple complex tasks.
- Remain innovative, creative, and self-directed.
Certifications / Education:
- ServiceNow Certified System Administrator.
- ServiceNow Certified Application Developer.
- (1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) required.
- ITIL v3 or v4 Certification preferred.
- Maintain active government security clearance if applicable.
Senior Technical Consultant - UK employer: GlideFast Consulting LLC
At GlideFast Consulting, we pride ourselves on fostering a collaborative and innovative work culture where Senior Technical Consultants can thrive. Our commitment to employee growth is evident through continuous learning opportunities and mentorship from industry-leading experts, all while working in a dynamic environment that values creativity and problem-solving. Located in the UK, we offer a unique chance to engage with diverse clients and projects, ensuring that your contributions lead to meaningful impacts in the ServiceNow ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Consultant - UK
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at GlideFast Consulting LLC or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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We think you need these skills to ace Senior Technical Consultant - UK
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at GlideFast Consulting LLC.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at GlideFast Consulting LLC and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at GlideFast Consulting LLC
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If GlideFast Consulting LLC uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
