Business Process Consultant- UK

Work with the best consultants and developers in the industry.

• Glide Fast Consulting - Business Process Consultant- UK
• Description

As a Business Process Consultant with Glide Fast Consulting, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers.

In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions.

You will document, prioritize, and support the delivery of the overall solution that will allow our customers to manage work more efficiently and meet the overall goals of the project.

Responsibilities

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
• Provide guidance to customers of tools, features, and processes available to them on the Service Now platform that could provide additional value.
• Ensure all process-related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.
• Design and deliver tailored Service Now solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development.
• Invest and maintain expertise in Service Now products, processes, best practice, capabilities, and features.
• Handle multiple complex projects or initiatives across customers and the Service Now platform.
• Identify gaps and opportunities related to Advisory team processes, artifacts, and methodologies.
• Provide recommendations to resolve and address issues in team processes, artifacts, or methodologies.
• Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support.
• Contribute to centers of excellence development.
• Keep up to date on all Delta releases.
• Continue learning service delivery solutions, technologies and methodologies.
• Complete client case studies, where applicable, and assist Marketing with customer content.
• Demonstrate ability to juggle multiple complex projects or initiatives at one time.

Qualifications

• 3+ years working with the Service Now platform with experience in at least two modules.
• 3+ years experience in management consulting, process design, or product management.
• Experience leading and executing complex strategic and operational initiatives at large organizations.
• Experience partnering and advising key stakeholders/executives.
• Advanced presentation skills, including the creation and delivery of professional Power Point presentations.
• Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually).
• Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks.
• High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter.
• Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports.
• Proven troubleshooting skills.
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.
• Proficient in Active Listening and Facilitation of Workshops.
• Proficient in driving decision making and problem solving.
• Proficient in documenting process design, business requirements, user stories, process guides, and project collateral.
• Strong interpersonal skills with customer centric mindset.

Certifications / Education

• ITIL V3 or V4 Foundations Certification.
• Certification in at least two (2) Service Now modules (ITSM, CSM, ITOM, GRC, Sec Ops, or other additional products).
• Agile/SAFe Product Owner Certification (or equivalent).
• Service Now Certified System Administrator preferred.
• Service Now CIS or Experience in multiple modules preferred.
• Bachelor’s degree or equivalent practical experience.
• Maintain active government security clearance if applicable.

The starting pay range for this role is $0 - $0.

Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Apex Systems, LLC d. b. a.

Glide Fast Consulting is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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