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- Tasks: Join us as a Field Engineer, attending customer sites for IT/VOIP activations and troubleshooting.
- Company: Glide is a leading provider of fast, reliable connectivity solutions for students and businesses.
- Benefits: Enjoy perks like private medical insurance, 25 days holiday, and a cycle-to-work scheme.
- Why this job: Be part of a diverse team shaping the future of connectivity with innovative technology.
- Qualifications: CCNA qualification and experience with networking equipment and fibre systems are essential.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 28000 - 35000 £ per year.
At Glide, we're dedicated to providing leading, lightning-fast, and reliable solutions for students, residential developers, and businesses. We believe that without reliable connectivity, it feels like moving backward, but with Glide, we aim to propel you forward.
As the demand for a digital lifestyle continues to grow, so does the opportunity for delivering exceptional Wi-Fi and fibre services. With our rating on Trustpilot as great and our recent ranking as the 4th best company in Data Infrastructure, Glide is leading the charge.
But to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity!
Your passion for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help:
- CCNA qualification
- Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment)
- Knowledge of Passive Optical Networks (PONs) and Point to Point networks
- Installation and fault-finding experience with Cat 5/6, multi/single mode fibre systems.
- Excellent analytical and problem-solving skills
Location: Greater London and Surrounds
Contract: Full Time, Permanent
Salary: £32,000 to £35,000 (depending on experience)
Key Benefits: Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher scheme, Cycle 2 Work, Life assurance, Monthly values awards.
Your role as a Field Engineer: Glides technology solutions transform the way people live and work and you will be a critical part of that.
A typical day might include:
- Attending customer sites for IT/VOIP service activations and provisions
- Conducting wireless surveys and handling technical and infrastructure fault calls
- Collaborating with Senior Project Managers and Project Managers to migrate and activate new customer services
- Working with Technical Operations on site activations
- Supporting 3rd party subcontractors and working with main contractors to ensure customer requirements are met
Sounds good right? Apply now as we are actively reviewing applications and arranging interviews.
A diverse and inclusive place to work: At Glide, we believe that diversity and inclusion are fundamental to our success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. As a business, this diversity helps us to better reflect and understand our customers needs.
We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are dedicated to ensuring equal employment opportunities for all and providing a work environment free from discrimination and harassment.
We welcome applications from all qualified candidates and are committed to providing reasonable adjustments to ensure that everyone has a fair chance to succeed. If you require any accommodations during the recruitment process, please get in touch.
Contact Detail:
Glide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with Glide's technology solutions and their impact on connectivity. Understanding their services will help you articulate how your skills align with their mission during interviews.
✨Tip Number 2
Network with current or former employees of Glide on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach.
✨Tip Number 3
Prepare to discuss specific examples of your experience with networking equipment and fault resolution. Being able to share real-life scenarios will demonstrate your problem-solving skills effectively.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves direct interaction with clients, emphasising your ability to communicate and resolve issues will set you apart.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your CCNA qualification and any hands-on experience with networking equipment like Cisco and Ruckus. Use keywords from the job description to demonstrate your fit for the Field Engineer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for networking and customer service. Mention specific experiences that align with the responsibilities of attending customer sites and conducting wireless surveys, as these are key aspects of the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. Highlight your analytical skills and any relevant fault-finding experience with fibre systems or networking equipment.
Highlight Team Collaboration: Since the role involves working with project managers and subcontractors, emphasise your ability to collaborate effectively. Share instances where you’ve worked as part of a team to achieve a common goal, particularly in technical environments.
How to prepare for a job interview at Glide
✨Showcase Your Technical Skills
Make sure to highlight your CCNA qualification and any experience you have with configuring and troubleshooting networking equipment. Be prepared to discuss specific examples of how you've handled similar tasks in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves fault-finding and technical resolutions, be ready to share instances where you've successfully solved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Experience
Glide values customer service highly, so be sure to talk about your previous experiences in this area. Share how you've effectively communicated with clients and resolved their concerns, especially in a technical context.
✨Research Glide and Its Values
Familiarise yourself with Glide's mission and values, particularly their commitment to diversity and inclusion. This will not only show your interest in the company but also help you align your answers with their culture during the interview.
