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- Tasks: Join us as a Field Engineer, attending customer sites for IT/VOIP activations and troubleshooting.
- Company: Glide is a leading provider of fast, reliable connectivity solutions for students and businesses.
- Benefits: Enjoy perks like private medical insurance, 25 days holiday, and a cycle-to-work scheme.
- Why this job: Be part of a diverse team shaping the future of connectivity with exciting technology.
- Qualifications: CCNA qualification and experience with networking equipment and fibre systems are essential.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 28000 - 35000 £ per year.
At Glide, we're dedicated to providing leading, lightning-fast, and reliable solutions for students, residential developers, and businesses. We believe that without reliable connectivity, it feels like moving backward, but with Glide, we aim to propel you forward.
As the demand for a digital lifestyle continues to grow, so does the opportunity for delivering exceptional Wi-Fi and fibre services. With our rating on Trustpilot as great and our recent ranking as the 4th best company in Data Infrastructure, Glide is leading the charge.
But to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity!
Your passion for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help:
- CCNA qualification
- Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment)
- Knowledge of Passive Optical Networks (PONs) and Point to Point networks
- Installation and fault-finding experience with Cat 5/6, multi/single mode fibre systems
- Excellent analytical and problem-solving skills
Location: Greater London and Surrounds
Contract: Full Time, Permanent
Salary: £32,000 to £35,000 (depending on experience)
Key Benefits: Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher scheme, Cycle 2 Work, Life assurance, Monthly values awards.
Your role as a Field Engineer: Glide's technology solutions transform the way people live and work and you will be a critical part of that.
A typical day might include:
- Attending customer sites for IT/VOIP service activations and provisions
- Conducting wireless surveys and handling technical and infrastructure fault calls
- Collaborating with Senior Project Managers and Project Managers to migrate and activate new customer services
- Working with Technical Operations on site activations
- Supporting 3rd party subcontractors and working with main contractors to ensure customer requirements are met
Sounds good right? Apply now as we are actively reviewing applications and arranging interviews.
A diverse and inclusive place to work: At Glide, we believe that diversity and inclusion are fundamental to our success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. As a business, this diversity helps us to better reflect and understand our customers' needs.
We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are dedicated to ensuring equal employment opportunities for all and providing a work environment free from discrimination and harassment.
We welcome applications from all qualified candidates and are committed to providing reasonable adjustments to ensure that everyone has a fair chance to succeed. If you require any accommodations during the recruitment process, please get in touch.
Field Engineer employer: Glide
Contact Detail:
Glide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with Glide's technology and services. Understanding their Wi-Fi and fibre solutions will not only help you during the interview but also show your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of Glide on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific skills that are highly valued, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your hands-on experience with networking equipment, especially Cisco and Ruckus products. Be ready to share specific examples of troubleshooting and installations you've completed, as this will demonstrate your practical knowledge.
✨Tip Number 4
Showcase your problem-solving skills by preparing for scenario-based questions. Think of past challenges you've faced in similar roles and how you resolved them, as this will highlight your analytical abilities and customer service mindset.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in networking and customer service. Include your CCNA qualification and any specific equipment you've worked with, such as Cisco or Ruckus.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your problem-solving skills and how they align with Glide's mission to provide reliable connectivity.
Showcase Relevant Experience: In your application, emphasise your hands-on experience with IT/VOIP service activations and fault-finding. Provide examples of past projects or roles where you successfully resolved technical issues.
Highlight Soft Skills: Glide values a can-do attitude and excellent communication skills. Make sure to mention instances where you've demonstrated these qualities, particularly in collaborative environments.
How to prepare for a job interview at Glide
✨Showcase Your Technical Skills
Make sure to highlight your CCNA qualification and any experience you have with configuring and troubleshooting networking equipment. Be prepared to discuss specific examples of how you've handled similar tasks in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves fault-finding and technical resolutions, be ready to share instances where you've successfully solved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Experience
Glide values customer service highly, so be sure to talk about your previous experiences in this area. Share how you've gone above and beyond to meet customer needs, especially in technical settings.
✨Research Glide and Its Values
Familiarise yourself with Glide's mission and values, particularly their commitment to diversity and inclusion. This will not only show your interest in the company but also help you align your answers with their culture during the interview.
