At a Glance
- Tasks: Lead strategic revenue operations and enhance client engagement processes.
- Company: Join a dynamic team at GLG, shaping the future of commercial excellence.
- Benefits: Competitive salary, professional development, and opportunities for global impact.
- Other info: Be part of a transformative journey in a collaborative, innovative environment.
- Why this job: Make a real difference in driving revenue growth and operational efficiency.
- Qualifications: 10+ years in sales or revenue operations with proven results.
The predicted salary is between 80000 - 100000 € per year.
Position Overview
The Director of Commercial Operations is a senior strategic role at the leadership table of GLG’s Professional Services & Corporate revenue engine, reporting to the Global Head of Commercial Operations. This is a high-impact individual contributor role: The successful candidate will bring deep, proven revenue operations expertise and will translate it into rigorous processes and strategic insights that directly improve the productivity and efficiency of our client-facing professionals. They will drive the deployment of a world-class sales methodology within our corporate business. This leader will deliver insights across the full client lifecycle, from initial sales engagement through ongoing service delivery – including how we design and govern territories, how we forecast and convert pipeline, how we equip frontline sales and service teams to do their best work, and how we define the operational rhythms that drive consistent revenue growth. They will collaborate with peers to shape the “GLG way” for commercial and service excellence.
Key Responsibilities
- Revenue Operations
- Strategic Insights: Transform raw commercial data into strategic intelligence—from prospecting through service and renewal. Surface trends, gaps, and growth signals that sales and service teams and senior leadership can act on. Build the analytical frameworks that underpin smarter resource allocation, account prioritization, and revenue and retention planning.
- Pipeline Review & Forecasting: Lead rigorous pipeline reviews that go beyond status updates—diagnosing deal health, identifying risk, and ensuring forecast accuracy. Build a forecasting discipline that gives senior leadership genuine confidence in revenue projections and enables proactive course-correction. Lead the development of CRM dashboards to support decision-making.
- Business Development Support: Partner with Sales leadership to shape top-of-funnel strategies and reporting that connects early-stage activity to downstream revenue outcomes.
- Account Planning Support: Drive quarterly account planning as a strategic exercise, not an administrative one. Ensure plans reflect real revenue ambition, are grounded in data, and create clear accountability for growth within each account.
- Territory Design & Management: Design and govern territory structures that maximize revenue coverage and growth potential. Apply revenue operations thinking to balance territories strategically—not just administratively—and continuously refine based on market dynamics and performance data.
- Strategic & Operational Leadership
- Implement World-class Sales Methodology: Deploy a world-class sales methodology—by managing a limited pilot through 2026 to identify requirements for global deployment in 2027 within the corporate segment.
- Transformation Initiatives: Spearhead one or more Centers of Excellence across the Commercial organization, establishing the frameworks, standards, and best practices that define how GLG’s commercial teams operate at their best. Lead the adoption of AI-powered tools and processes where they can measurably improve commercial performance. Serve as the connective tissue between GTM strategy and operational execution across regions and business segments.
- Performance Management: Support the rhythm of the business during the monthly and quarterly business reviews with senior leadership. Own how revenue, pipeline, retention, and operational KPIs are tracked and interpreted.
Qualifications
- 10+ years of experience in sales operations, revenue operations, or commercial operations spanning the full client lifecycle—from initial sales engagement through service delivery—with a track record of directly improving frontline productivity and driving revenue outcomes, not just supporting them.
- Prior experience owning forecasting, territory design, pipeline governance, or go-to-market strategy in a complex, global sales environment is essential.
- Deep fluency with CRM systems (Salesforce strongly preferred) and the analytical tools that power revenue operations—including pipeline reporting, forecasting models, and territory analytics.
- Comfortable translating data into executive-ready insights.
- Exceptional ability to influence without authority—comfortable operating as a strategic partner to sales, service, finance, and senior leadership, and skilled at driving alignment across complex, matrixed organizations.
- Experience operating across both sales and service/client success functions in professional services, B2B, or knowledge-intensive industries is strongly preferred.
Core Competencies
- Revenue Operations Expertise: Proven ability to architect and manage the full RevOps stack—pipeline, forecasting, territory, account planning, and service operations—across the complete client lifecycle. Experienced in implementing and embedding world-class sales methodologies that improve frontline adoption and measurable revenue outcomes.
- Strategic Program Leadership: Experienced executing transformation programs with cross-functional impact—from scoping to delivery to sustained adoption.
- Influence & Executive Presence: A credible, trusted partner to sales leaders and senior stakeholders. Thrives in highly matrixed organizations—able to drive change, build consensus, and deliver results without direct authority across complex, cross-functional structures. Brings clarity and momentum to ambiguous situations.
- Commercial Acumen: Deep understanding of the full B2B client lifecycle—sales cycles, service delivery, renewal dynamics, and the revenue drivers underpinning each. Knows what good looks like in a high-performing commercial organization and how operational decisions translate to frontline productivity and top-line growth.
- Adaptability & Judgment: Comfortable operating in ambiguity, prioritising ruthlessly, and making sound decisions with incomplete information. Thrives when the path forward requires building, not just optimising.
- Technology & Systems Fluency: Power user of Salesforce.
Director, Operations in London employer: GLG
GLG is an exceptional employer that fosters a dynamic and collaborative work culture, empowering its employees to drive meaningful change in the commercial operations landscape. With a strong focus on professional development, GLG offers extensive growth opportunities and encourages innovation through the adoption of cutting-edge technologies. Located in a vibrant city, employees benefit from a stimulating environment that promotes both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their operations and think about how your skills can directly impact their revenue growth. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Director, Operations. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director, Operations. Highlight your experience in revenue operations and how you've improved productivity and efficiency in previous roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to shaping the 'GLG way'. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills:Since this role involves transforming data into strategic insights, make sure to highlight your analytical skills. Share examples of how you've used data to drive decision-making and improve revenue outcomes in your past positions. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at GLG
✨Know Your Revenue Operations Inside Out
Make sure you can talk confidently about your experience in revenue operations. Be ready to share specific examples of how you've transformed data into strategic insights and improved productivity. This role is all about demonstrating your expertise, so brush up on your past achievements and be prepared to discuss them in detail.
✨Master the Art of Forecasting
Since forecasting is a key responsibility, come prepared with examples of how you've led pipeline reviews and ensured forecast accuracy in previous roles. Think about the tools and methodologies you've used, especially if you're familiar with CRM systems like Salesforce. Show them you can bring genuine confidence to their revenue projections.
✨Showcase Your Strategic Thinking
This position requires a strategic mindset, so be ready to discuss how you've designed and managed territories or driven account planning. Prepare to explain how your strategic decisions have led to measurable outcomes. They want to see that you can think critically and act decisively in complex situations.
✨Demonstrate Your Collaborative Spirit
As this role involves working closely with various teams, highlight your ability to influence without authority. Share examples of how you've built consensus and driven alignment across different functions. They’ll be looking for someone who can connect the dots between strategy and execution, so make sure to convey your collaborative approach.
