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- Tasks: Engage with clients, manage projects, and deliver tailored solutions to drive success.
- Company: Join GLG, the world's largest source of first-hand expertise in a dynamic team environment.
- Benefits: Gain valuable skills, receive mentorship, and enjoy a competitive salary.
- Other info: Fast-paced environment with opportunities for growth and leadership.
- Why this job: Make an impact by connecting clients with insights that help them excel.
- Qualifications: Bachelor's degree and 0-3 years in client-facing roles; strong communication and critical thinking skills.
The predicted salary is between 30000 - 40000 £ per year.
GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead. Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.
Specific responsibilities include (but are not limited to):
- Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win.
- Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts.
- Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts.
- Upholding GLG’s compliance framework and embracing our company values.
As an Associate, you will have the opportunity to:
- Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world.
- Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management.
- Cultivate account management and commercial skills through direct client relationship building and responsive service.
- Become a people manager and lead future Associates once you outperform as an individual contributor.
An ideal candidate will have the following:
- Bachelor's degree or higher (required).
- 0-3 years of work experience in client-facing, sales, or account management roles.
- Demonstrated critical thinking and creative problem-solving skills.
- Excellent communication and interpersonal skills, including comfort with phone-based outreach.
- Ability to work independently and collaboratively, in an ever-changing and fast-paced environment.
- Receptive to close coaching and feedback.
- Ability to multitask and prioritize effectively, while ensuring an attention to detail.
- Hustle and tenacity that drives you to go above and beyond to delight clients.
- Appreciation for data and understanding the numbers.
- Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations.
Client Services Associate - PSF - July 2026 in London employer: GLG
Contact Detail:
GLG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate - PSF - July 2026 in London
✨Tip Number 1
Network like a pro! Reach out to people in your desired field on LinkedIn or at industry events. Don’t be shy – ask for informational interviews to learn more about their experiences and get insider tips on landing that Client Services Associate role.
✨Tip Number 2
Practice makes perfect! Get comfortable with common interview questions related to client service and project management. Role-play with a friend or use our resources to refine your answers and showcase your critical thinking skills.
✨Tip Number 3
Show off your hustle! During interviews, share specific examples of how you’ve gone above and beyond for clients in the past. Highlight your tenacity and ability to deliver tailored solutions – it’s what GLG is all about!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Client Services Associate - PSF - July 2026 in London
Some tips for your application 🫡
Show Your Curiosity: When writing your application, let your natural curiosity shine through! We want to see how eager you are to learn and grow in the client services space. Share examples of how you've tackled challenges or sought out new knowledge in previous roles.
Tailor Your Application: Make sure to customise your application for the Client Services Associate role. Highlight relevant experiences that showcase your communication skills and ability to build relationships. We love seeing how you can connect with clients and deliver tailored support!
Be Clear and Concise: In a fast-paced environment like ours, clarity is key! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the first step towards joining our team!
How to prepare for a job interview at GLG
✨Know Your Client Service Basics
Before the interview, brush up on the fundamentals of client service. Understand what it means to build relationships and deliver tailored support. Be ready to share examples from your past experiences that highlight your ability to engage with clients effectively.
✨Show Off Your Curiosity
GLG values natural curiosity, so come prepared with questions about the company and the role. This shows you're genuinely interested and eager to learn. Think about what insights you can bring to the table and how you can contribute to their Insight Network.
✨Demonstrate Critical Thinking
Prepare to discuss scenarios where you've had to think critically or solve problems creatively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your analytical skills and how you approach challenges.
✨Emphasise Team Collaboration
Since the role involves working closely with colleagues and clients, be ready to talk about your teamwork experiences. Highlight instances where you've collaborated successfully, and how you’ve contributed to achieving common goals. This will show that you can thrive in a team-oriented environment.