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- Tasks: Engage with clients, manage projects, and connect them to expert insights.
- Company: GLG is the world's largest insight network, connecting clients with top experts.
- Benefits: Gain valuable skills, receive mentorship, and work in a dynamic, global team.
- Why this job: Exciting opportunity to develop critical business skills in a fast-paced environment.
- Qualifications: Bachelor's degree required; 0-3 years in client-facing roles preferred.
- Other info: Flexible hours and a commitment to diversity and inclusion.
The predicted salary is between 21600 - 36000 £ per year.
GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment.
Associates are the engine driving GLG\’s Insight Network – the world\’s largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead.
Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.
Specific responsibilities include (but are not limited to):
- Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
- Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
- Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
As an Associate, you will have the opportunity to:
- Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
- Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
- Cultivate account management and commercial skills through direct client relationship building and responsive service
- Become a people manager and lead future Associates once you outperform as an individual contributor
An ideal candidate will have the following:
- Bachelor\’s degree or higher (required)
- 0-3 years of work experience in client-facing, sales, or account management roles
- Demonstrated critical thinking and creative problem-solving skills
- Excellent communication and interpersonal skills, including comfort with phone-based outreach
- Ability to work independently and collaboratively, in an ever-changing andfast-paced environment
- Receptive to close coaching and feedback
- Ability to multitask and prioritize effectively, while ensuring an attention to detail
- Hustle and tenacity that drives you to go above and beyond to delight clients
- Appreciation for data and understanding the numbers
- Willingness to work flexible and extended hours (including evenings and some holidays) based onclientneeds and expectations
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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Associate, Service - Global FS employer: GLG
Contact Detail:
GLG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Service - Global FS
✨Tip Number 1
Familiarise yourself with the financial services industry and current trends. This will not only help you in conversations during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills, especially phone-based outreach. Since the role involves engaging with clients frequently, being articulate and confident over the phone can set you apart from other candidates.
✨Tip Number 3
Showcase your critical thinking and problem-solving abilities through real-life examples. Prepare to discuss situations where you've successfully navigated challenges or provided innovative solutions, as this aligns with the qualities GLG is looking for.
✨Tip Number 4
Network with current or former GLG employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Associate, Service - Global FS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, sales, or account management. Emphasise skills like critical thinking, communication, and project management that align with the Associate role at GLG.
Craft a Compelling Cover Letter: Write a cover letter that showcases your natural curiosity and competitive spirit. Mention specific examples of how you've excelled in fast-paced environments and how you can contribute to GLG's Insight Network.
Highlight Relevant Skills: In your application, clearly outline your strong interpersonal skills and comfort with phone-based outreach. Provide examples of how you've successfully built relationships and delivered tailored support in previous roles.
Showcase Your Flexibility: Mention your willingness to work flexible hours and your ability to multitask effectively. This is crucial for the fast-paced environment at GLG, so make sure to convey your readiness to adapt to client needs.
How to prepare for a job interview at GLG
✨Show Your Curiosity
GLG values natural curiosity, so be prepared to discuss how you've demonstrated this in your previous experiences. Share examples of how you've sought out information or insights to solve problems or improve processes.
✨Demonstrate Critical Thinking
Prepare to showcase your critical thinking skills by discussing specific challenges you've faced and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Communication Skills
Since the role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Be ready to explain how you've successfully communicated with clients or colleagues in the past, especially in high-pressure situations.
✨Emphasise Team Collaboration
GLG operates in a highly collaborative environment, so be sure to share examples of how you've worked effectively within a team. Discuss your role in group projects and how you contributed to achieving common goals.
