At a Glance
- Tasks: Engage with clients, manage projects, and deliver tailored solutions in a fast-paced environment.
- Company: Join GLG, the world's leading platform for trusted human expertise.
- Benefits: Gain valuable skills, receive coaching, and enjoy a collaborative global team culture.
- Other info: Opportunity for career growth and leadership development in a dynamic industry.
- Why this job: Make an impact by connecting top professionals with critical insights to drive success.
- Qualifications: Bachelor’s degree and 0-3 years in client-facing roles; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead. Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you'll go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.
Specific Responsibilities
- Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win.
- Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts.
- Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts.
- Upholding GLG’s compliance framework and embracing our company values.
As An Associate, You Will Have The Opportunity To
- Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world.
- Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management.
- Cultivate account management and commercial skills through direct client relationship building and responsive service.
- Become a people manager and lead future Associates once you outperform as an individual contributor.
An Ideal Candidate Will Have The Following
- Bachelor’s degree or higher (required).
- 0-3 years of work experience in client-facing, sales, or account management roles.
- Demonstrated critical thinking and creative problem-solving skills.
- Excellent communication and interpersonal skills, including comfort with phone-based outreach.
- Ability to work independently and collaboratively, in an ever-changing and fast-paced environment.
- Receptive to close coaching and feedback.
- Ability to multitask and prioritize effectively, while ensuring an attention to detail.
- Hustle and tenacity that drives you to go above and beyond to delight clients.
- Appreciation for data and understanding the numbers.
- Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations.
About GLG / Gerson Lehrman Group: GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions. At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you'll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes. We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
Associate, Service - Global FS employer: GLG
GLG is an exceptional employer that fosters a dynamic and collaborative work culture, where Associates are empowered to excel in client service and project management. With robust training programs and opportunities for rapid career advancement, employees can develop critical business skills while working alongside top professionals in the financial services sector. Located in a fast-paced environment, GLG offers a unique chance to engage with global decision-makers, ensuring that every day presents new challenges and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Service - Global FS
✨Tip Number 1
Get to know the company inside out! Research GLG's values, mission, and recent projects. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former GLG employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Associate role. Personal connections can make a huge difference!
✨Tip Number 3
Practice your communication skills! Since the role involves fast-paced client interactions, try mock interviews or role-playing scenarios with friends. The more comfortable you are speaking on the phone, the better you'll perform.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining GLG. Don’t miss out on this opportunity!
We think you need these skills to ace Associate, Service - Global FS
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your natural curiosity shine through! We love candidates who are eager to learn and explore new ideas. Share examples of how you've demonstrated this in your past experiences.
Highlight Your Communication Skills:Since the role involves a lot of client interaction, make sure to showcase your communication skills. Use clear and concise language in your application, and consider including instances where you successfully engaged with clients or colleagues.
Demonstrate Problem-Solving Abilities:We’re looking for critical thinkers who can tackle challenges head-on. In your application, mention specific situations where you’ve solved problems creatively or effectively. This will show us that you have what it takes to excel in a fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about GLG and what we stand for.
How to prepare for a job interview at GLG
✨Know Your Client Service Basics
Before the interview, brush up on the fundamentals of client service. Understand what it means to build relationships and deliver tailored support. Be ready to share examples from your past experiences that highlight your ability to connect with clients and provide solutions.
✨Showcase Your Curiosity
GLG values natural curiosity, so come prepared with questions about the company and the role. Demonstrating your eagerness to learn and engage with the industry will set you apart. Think about how you can contribute to their Insight Network and be ready to discuss your ideas.
✨Highlight Your Critical Thinking Skills
Prepare to discuss situations where you've had to think critically or solve problems creatively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and how you approach challenges.
✨Emphasise Team Collaboration
Since the role involves working closely with colleagues and clients, be ready to talk about your experience in team settings. Share specific examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a team-oriented environment.
