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- Tasks: Lead IT teams and deliver exceptional services across schools while managing exciting projects.
- Company: Join GLF Schools, a community dedicated to transforming education with over 2000 colleagues.
- Benefits: Enjoy competitive salary, flexible working, generous holidays, and a supportive work environment.
- Why this job: Shape the IT experience for students and staff while developing your leadership skills.
- Qualifications: Experience in IT service management and strong communication skills are essential.
- Other info: Opportunities for career growth in a dynamic, forward-thinking environment.
The predicted salary is between 36000 - 54000 £ per year.
Are you passionate about delivering exceptional IT services and leading high-performing teams? GLF Schools is seeking an IT Service Delivery Manager to play a pivotal role in ensuring our school-based IT teams are empowered, well-managed, and delivering outstanding service across our trust.
As part of our wider IT & Digital management team, you will oversee regional IT Technicians, foster strong relationships with school leaders, and ensure consistent standards and documentation across all sites. You will be at the heart of planning and delivering IT projects, managing procurement, and driving continuous improvement in service delivery. This is a fantastic opportunity to shape the IT experience for staff and students while developing your leadership skills in a dynamic, forward-thinking environment.
There will be a requirement to travel across multiple school sites as part of this role, so access to a vehicle and a full UK Driving Licence is essential.
What We Are Looking For:
- Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.
- Strong understanding of enterprise-level hardware and networking (e.g. layer 3 devices, storage area networks).
- Excellent knowledge of Microsoft products including Windows Intune and Office 365.
- Ability to build and maintain positive relationships with stakeholders and end users.
- Experience managing and developing multi-skilled IT teams.
- Strong verbal and written communication skills.
- Flexible, adaptable, and detail-oriented with a proactive approach to managing priorities.
- A positive can-do attitude and commitment to delivering high-quality service.
- Knowledge of networking fundamentals (IP addressing, DHCP, DNS).
- Educated to A-Level/BTEC or equivalent; professional certifications (e.g. ITIL, PRINCE2) desirable.
As a part of GLF Schools, you will join a community of staff dedicated to transforming education. With regular progression discussions, there will be a wealth of opportunities for you to grow your career whether in one of our 43 academies or in our central team.
A growing Multi Academy Trust with over 2000 colleagues and over 16000 pupils, founded upon the values of Respect, Inclusivity, Integrity, and Kindness. We work as a community whilst ensuring each school maintains its own unique identity, committed to ensuring all children and young people receive the best possible education.
GLF Schools Employment Offer:
- Access to our highly competitive Pension Scheme.
- Flexible working options.
- Generous holiday allowance.
- Work-life and family-friendly policies.
- Employee wellbeing initiatives.
- Access to a staff benefits portal.
- Community and collaboration working model.
The Details:
- Start Date: ASAP
- Salary: £42,000 - £45,000 FTE
- Hours: 36 hours a week, 52 weeks a year
- Contract type: Permanent
- Close date: 4th January
- Interview date: TBC
IT Service Delivery Manager in London employer: GLF Schools
Contact Detail:
GLF Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and achievements in IT service delivery. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on demonstrating your leadership skills and how you've successfully managed IT teams in the past.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our community. It shows initiative and gives you a better chance of landing that interview.
We think you need these skills to ace IT Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience with Microsoft products and managing IT teams, as these are key for us. Use specific examples that showcase your skills in service delivery and relationship building.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT services and how you can contribute to our mission at GLF Schools. Be sure to mention your proactive approach and any relevant certifications you hold, like ITIL or PRINCE2.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential, make sure your application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at GLF Schools
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows desktop and server operating systems, as well as enterprise-level hardware and networking. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past.
✨Showcase Your Leadership Skills
Prepare to talk about your experience managing and developing multi-skilled IT teams. Think of instances where you've fostered strong relationships with stakeholders and end users, and be ready to share how you’ve empowered your team to deliver outstanding service.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex IT concepts. Consider doing mock interviews to refine your delivery.
✨Demonstrate a Proactive Attitude
Employers love candidates who show a positive can-do attitude. Prepare examples that highlight your flexibility and adaptability in managing priorities, especially in challenging situations. This will show that you're committed to delivering high-quality service.
