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For Companies At a Glance
- Tasks: Lead IT teams and deliver exceptional services across schools while managing exciting projects.
- Company: Join GLF Schools, a community-focused Multi Academy Trust dedicated to transforming education.
- Benefits: Enjoy competitive salary, flexible working, generous holidays, and a supportive work environment.
- Why this job: Shape the IT experience for students and staff while developing your leadership skills.
- Qualifications: Experience in IT service delivery, strong communication skills, and a positive attitude.
- Other info: Opportunities for career growth in a dynamic and inclusive environment.
The predicted salary is between 36000 - 54000 £ per year.
Overview
Your Opportunity
Are you passionate about delivering exceptional IT services and leading high-performing teams? GLF Schools is seeking an IT Service Delivery Manager to play a pivotal role in ensuring our school-based IT teams are empowered, well-managed, and delivering outstanding service across our trust. As part of our wider IT & Digital management team, you will oversee regional IT Technicians, foster strong relationships with school leaders, and ensure consistent standards and documentation across all sites. You’ll be at the heart of planning and delivering IT projects, managing procurement, and driving continuous improvement in service delivery. This is a fantastic opportunity to shape the IT experience for staff and students while developing your leadership skills in a dynamic, forward-thinking environment. There will be a requirement to travel across multiple school sites as part of this role, so access to a vehicle and a full UK Driving Licence is essential.
What We Are Looking For
- Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.
- Strong understanding of enterprise-level hardware and networking (e.g. layer 3 devices, storage area networks).
- Excellent knowledge of Microsoft products including Windows Intune and Office 365.
- Ability to build and maintain positive relationships with stakeholders and end users.
- Experience managing and developing multi-skilled IT teams.
- Strong verbal and written communication skills.
- Flexible, adaptable, and detail-oriented with a proactive approach to managing priorities.
- A positive can-do attitude and commitment to delivering high-quality service.
- Knowledge of networking fundamentals (IP addressing, DHCP, DNS).
- Educated to A-Level/BTEC or equivalent; professional certifications (e.g. ITIL, PRINCE2) desirable.
Join the GLF Schools Community
As a part of GLF Schools, you will join a community of staff dedicated to transforming education. With regular progression discussions, there will be a wealth of opportunities for you to grow your career whether in one of our 43 academies or in our central team.
A growing Multi Academy Trust with over 2000 colleagues and over 16000 pupils, founded upon the values of Respect, Inclusivity, Integrity, and Kindness. 43 primary and secondary schools across 7 Local Authority areas across the south of England. We work as a community whilst ensuring each school maintains its own unique identity, committed to ensuring all children and young people receive the best possible education.
GLF Schools Employment Offer
GLF Schools has a generous employment offer which allows all our colleagues to Grow, Learn, and Flourish:
- Access to our highly competitive Pension Scheme
- Flexible working options
- Generous holiday allowance
- Work-life and family-friendly policies
- Employee wellbeing initiatives
- Access to a staff benefits portal
- Community and collaboration working model
The Details
- Start Date: ASAP
- Salary: £42,000 - £45,000 FTE
- Hours: 36 hours a week, 52 weeks a year
- Contract type: Permanent
- Close date: 4th January
- Interview date: TBC
Required Experience
- Manager
IT Service Delivery Manager in England employer: GLF Schools
Contact Detail:
GLF Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager in England
✨Network Like a Pro
Get out there and connect with people in the industry! Attend IT meetups, workshops, or even local school events. Building relationships can open doors to opportunities that aren’t advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've tackled IT challenges in the past. This is your moment to shine and show them what you can bring to the table.
✨Tailor Your Approach
Before any interview, do your homework on the school and its IT needs. Tailor your responses to show how your experience aligns with their goals. This shows you're genuinely interested and ready to make an impact.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the GLF Schools community.
We think you need these skills to ace IT Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience with Microsoft products and managing IT teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional IT services and how you can contribute to our community at GLF Schools. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at GLF Schools
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows desktop and server operating systems, as well as enterprise-level hardware and networking. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past.
✨Showcase Your Leadership Skills
Prepare to talk about your experience managing and developing multi-skilled IT teams. Think of instances where you've fostered strong relationships with stakeholders and end users, and be ready to share how you’ve motivated your team to deliver exceptional service.
✨Communicate Clearly and Confidently
Since strong verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully communicated complex IT concepts to non-technical staff.
✨Demonstrate Your Proactive Approach
Be prepared to discuss how you manage priorities and drive continuous improvement in service delivery. Share examples of how you've implemented changes that enhanced IT services or improved team efficiency, showcasing your positive can-do attitude.
