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- Tasks: Lead shifts, keep customers happy, and support your team in a fun environment.
- Company: Join Glenshire Group, a vibrant Scottish family-owned business expanding into the food industry.
- Benefits: Enjoy flexible part-time hours and a supportive team culture.
- Why this job: Be a key player in a growing company while developing leadership skills and making customers smile.
- Qualifications: Previous experience in food retail or service is preferred; strong communication skills are essential.
- Other info: This role offers a chance to grow within a dynamic and diverse business.
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Shift Manager at Glenshire Group
Location
Hillington, United Kingdom
Salary
£13 – £13.01 /hour
Job Type
Part-time
Date Posted
June 12th, 2025
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Shift Manager – Pizza Hut at Glenshire Group
About Glenshire Group
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors operating within various sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.
Reports To: Restaurant General Manager
Position Overview
As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.
Functional Responsibilities
- Identifies and resolves workstation bottlenecks
- Ensures all products served to customers meet quality standards
- Oversees effective preparation of all workstations for peak periods
- Follows all restaurant safety procedures and coaches others
- Actively seeks information on restaurant financial and customer measures
- Demonstrates accountability for growing sales
Leadership Responsibilities
- Acts as a model providing leadership and coaching on an ongoing basis to the team
- Communicates effectively with others
- Trains new team members
- Oversees team members during shifts
- Able to efficiently work around problems
- Demonstrates growth mindset by learning from mistakes
- Respectfully coaches and directs team members
Culture Responsibilities
- Champions Yum!\’s culture and values
- Prioritizes customer needs over tasks currently being performed
- Demonstrates positive energy by handling customer issues on the spot
- Makes decisions that help customers
- Coaches team on resolving customer issues
- Fosters a positive relationship with fellow team members and customers
- Embraces a culture of recognition
Educational & Experience Requirements
- Food retail or service industry experience preferred.
- Ability to exceed Customer Satisfaction expectations
- Sound communication and interpersonal skills
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Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Management
-
Industries
Strategic Management Services
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Shift Manager employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the Glenshire Group's values and culture. As a Shift Manager, you'll be expected to champion these values, so understanding them will help you demonstrate your alignment during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Tip Number 3
Research common challenges faced in the food retail industry, particularly in fast-paced environments like Pizza Hut. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Glenshire Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at Glenshire Group. Highlight your relevant experience in food retail or service industry in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service skills, and any relevant achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Glenshire Group
✨Show Your Leadership Skills
As a Shift Manager, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you effectively managed a team in a fast-paced environment.
✨Demonstrate Customer Focus
Glenshire Group values customer satisfaction highly. Share examples of how you've gone above and beyond to resolve customer issues or improve their experience in past roles.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to overcome challenges during shifts and how you handled them while keeping the team motivated.
✨Emphasise Team Collaboration
Collaboration is key in this role. Be ready to talk about how you foster a positive team environment and how you’ve successfully trained or mentored new team members in the past.
