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- Tasks: Lead shifts, ensure customer satisfaction, and support team members in a fun environment.
- Company: Join Glenshire Group, a dynamic Scottish family-owned business expanding into exciting sectors.
- Benefits: Enjoy a collaborative culture, growth opportunities, and the chance to make a real impact.
- Why this job: Be the captain of your shift, fostering teamwork and customer happiness every day.
- Qualifications: Experience in food retail or service preferred; strong communication skills are essential.
- Other info: Embrace Yum!'s values and be part of a growing team at Pizza Hut.
The predicted salary is between 24000 - 36000 £ per year.
Overview Shift Manager – Pizza Hut at Glenshire GroupGlenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we add Pizza Hut to our portfolio.Reports To: Restaurant General ManagerLocation: Stirling, Scotland, United KingdomPosition Summary As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members engaged. You value collaboration and organization.Responsibilities Functional: Identify and resolve workstation bottlenecks; ensure all products served meet quality standards; oversee preparation of all workstations for peak periods; follow all restaurant safety procedures and coach others; actively seek information on restaurant financial and customer measures; demonstrate accountability for growing sales.Leadership: Model leadership and coaching; communicate effectively; train new team members; oversee team members during shifts; work efficiently around problems; demonstrate a growth mindset by learning from mistakes; respectfully coach and direct team members.Culture: Champion Yum!\’s culture and values; prioritize customer needs over tasks; handle customer issues with positive energy; make decisions that help customers; coach team on resolving customer issues; foster positive relationships with team members and customers; embrace a culture of recognition.Qualifications & Experience Food retail or service industry experience preferred.Ability to exceed Customer Satisfaction expectations.Strong communication and interpersonal skills.Employment Details Job function: Management and ManufacturingIndustries: Executive OfficesEmployment type: Full-timeNote: This description may include standard recruitment language and is intended to provide a clear overview of the role and requirements.
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Shift Manager employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the Glenshire Group's values and culture. Understanding their commitment to customer satisfaction and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in food retail or service, especially if you've held leadership roles. Be ready to share specific examples of how you've successfully managed teams and resolved customer issues.
✨Tip Number 3
Prepare to discuss how you handle peak periods in a restaurant setting. Think of strategies you've used to keep operations smooth and customers happy, as this is crucial for the Shift Manager role.
✨Tip Number 4
Showcase your ability to coach and train team members. Be prepared to explain how you've developed others in past roles, as this aligns with the leadership responsibilities of the position.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at Glenshire Group. Highlight your relevant experience in food retail or service industry in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service skills, and any experience in training team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams or resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Glenshire Group
✨Show Your Leadership Skills
As a Shift Manager, you'll be leading a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and coach others.
✨Demonstrate Customer Focus
This role prioritises customer satisfaction. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you handle customer complaints effectively.
✨Emphasise Problem-Solving Abilities
The job requires you to work around problems efficiently. Prepare to discuss challenges you've faced in previous roles and how you resolved them, showcasing your critical thinking skills.
✨Understand the Company Culture
Familiarise yourself with Glenshire Group's values and culture. Be ready to explain how your personal values align with theirs and how you can contribute to fostering a positive team environment.
