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- Tasks: Lead shifts, ensure customer satisfaction, and support team members in a fun environment.
- Company: Join Glenshire Group, a dynamic Scottish family-owned business expanding into exciting sectors.
- Benefits: Enjoy a collaborative culture, growth opportunities, and the chance to make a real impact.
- Other info: Embrace Yum!'s culture and values while growing your leadership skills.
- Why this job: Be the captain of your shift, fostering teamwork and customer happiness in a vibrant setting.
- Qualifications: Experience in food retail or service preferred; strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
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About Glenshire Group
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors operating within various sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.
Reports To: Restaurant General Manager
Position Overview:
As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.
Functional Responsibilities:
• Identifies and resolves workstation bottlenecks
• Ensures all products served to customers meet quality standards
• Oversees effective preparation of all workstations for peak periods
• Follows all restaurant safety procedures and coaches others
• Actively seeks information on restaurant financial and customer measures
• Demonstrates accountability for growing sales
Leadership Responsibilities:
• Acts as a model providing leadership and coaching on an ongoing basis to the team
• Communicates effectively with others
• Trains new team members
• Able to efficiently work around problems
• Demonstrates growth mindset by learning from mistakes
• Respectfully coaches and directs team members
Culture Responsibilities:
• Champions Yum!’s culture and values
• Prioritizes customer needs over tasks currently being performed
• Demonstrates positive energy by handling customer issues on the spot
• Makes decisions that help customers
• Coaches team on resolving customer issues
• Fosters a positive relationship with fellow team members and customers
• Embraces a culture of recognition
Educational & Experience Requirements:
• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations
• Sound communication and interpersonal skills
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Shift Manager employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the Glenshire Group's values and culture. Understanding their commitment to customer satisfaction and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams or resolved conflicts in previous roles. This will demonstrate your capability to lead as a Shift Manager.
✨Tip Number 3
Research common challenges faced in the food retail industry, especially in fast-paced environments. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with customer service and how you prioritise customer needs. Sharing specific instances where you went above and beyond for customers will resonate well with the hiring team.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Shift Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in the food retail or service industry. Emphasise any leadership roles or customer service achievements that demonstrate your ability to manage a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to illustrate how you embody the qualities Glenshire Group values, such as collaboration, problem-solving, and customer focus.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Glenshire Group
✨Show Your Leadership Skills
As a Shift Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Share specific examples of how you resolved conflicts or motivated team members.
✨Demonstrate Customer Focus
This role prioritises customer satisfaction. Be ready to talk about times when you've gone above and beyond for customers. Highlight your ability to handle customer complaints effectively and how you ensure a positive experience.
✨Understand the Business
Familiarise yourself with Glenshire Group and its various sectors. Show that you understand their values and how they operate. This will demonstrate your genuine interest in the company and the role.
✨Emphasise Team Collaboration
Collaboration is key in this position. Prepare to discuss how you work with others to achieve common goals. Share examples of how you've fostered a positive team environment and coached colleagues to improve performance.