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- Tasks: Lead shifts, keep customers happy, and support your team in a fun environment.
- Company: Join Glenshire Group, a vibrant Scottish family-owned business expanding into the Pizza Hut space.
- Benefits: Enjoy flexible hours, team discounts, and a supportive work culture.
- Why this job: Be part of a growing company that values teamwork and customer satisfaction while having fun.
- Qualifications: Previous food retail experience is a plus; strong communication skills are essential.
- Other info: This is a part-time role with opportunities for growth within the company.
The predicted salary is between 20000 - 30000 £ per year.
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail, Hospitality, Property, Cleaning Hygiene & Business Supplies, Online and Frozen Drinks. We are currently recruiting Team Leaders as we add Pizza Hut to our business portfolio.
Reports To: Restaurant General Manager
Position Overview: As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.
Functional Responsibilities
- Identifies and resolves workstation bottlenecks
- Ensures all products served to customers meet quality standards
- Oversees effective preparation of all workstations for peak periods
- Follows all restaurant safety procedures and coaches others
- Actively seeks information on restaurant financial and customer measures
- Demonstrates accountability for growing sales
Leadership Responsibilities
- Acts as a model providing leadership and coaching on an ongoing basis to the team
- Communicates effectively with others
- Trains new team members
- Oversees team members during shifts
- Able to efficiently work around problems
- Demonstrates growth mindset by learning from mistakes
- Respectfully coaches and directs team members
Culture Responsibilities
- Champions Yum!’s culture and values
- Prioritises customer needs over tasks currently being performed
- Demonstrates positive energy by handling customer issues on the spot
- Makes decisions that help customers
- Coaches team on resolving customer issues
- Fosters a positive relationship with fellow team members and customers
- Embraces a culture of recognition
Educational & Experience Requirements
- Food retail or service industry experience preferred.
- Ability to exceed Customer Satisfaction expectations
- Sound communication and interpersonal skills
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Management and Manufacturing
Industries: Executive Offices
Shift Manager employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the Pizza Hut brand and its values. Understanding their customer service philosophy and operational standards will help you demonstrate your alignment with their culture during any interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Tip Number 3
Network with current or former employees of Glenshire Group or Pizza Hut. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your approach to customer satisfaction. Think of examples where you went above and beyond to meet customer needs, as this is a key aspect of the Shift Manager role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at Glenshire Group. Highlight your relevant experience in food retail or service industry and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Shift Manager position. Emphasise your leadership abilities, customer service skills, and any experience in managing teams or shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Glenshire Group
✨Show Your Leadership Skills
As a Shift Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight any specific situations where you resolved conflicts or motivated team members.
✨Understand the Company Culture
Glenshire Group values collaboration and customer satisfaction. Research their culture and be ready to explain how your values align with theirs. Share examples of how you've prioritised customer needs in your previous roles.
✨Demonstrate Problem-Solving Abilities
The role requires you to efficiently work around problems. Prepare to discuss challenges you've faced in previous jobs and how you overcame them. This will show your potential employer that you're capable of handling the fast-paced environment of a restaurant.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training processes for new staff, or how success is measured in the position. This not only helps you gauge if it's the right fit but also demonstrates your proactive attitude.
