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- Tasks: Lead shifts, keep customers happy, and ensure a fun team environment.
- Company: Join a family-owned Scottish conglomerate expanding into Pizza Hut.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the captain of your shift and make a real impact on customer experience.
- Qualifications: Experience in food retail or service preferred; strong communication skills.
- Other info: Embrace a positive culture and enjoy working with a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Shift Manager role at Glenshire GroupShift Manager – Pizza Hut at Glenshire GroupOverview Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we add Pizza Hut to our business portfolio.Reports To: Restaurant General ManagerPosition Overview As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.Functional Responsibilities Identifies and resolves workstation bottlenecksEnsures all products served to customers meet quality standardsOversees effective preparation of all workstations for peak periodsFollows all restaurant safety procedures and coaches othersActively seeks information on restaurant financial and customer measuresDemonstrates accountability for growing salesLeadership Responsibilities Acts as a model providing leadership and coaching on an ongoing basis to the teamCommunicates effectively with othersTrains new team membersOversees team members during shiftsAble to efficiently work around problemsDemonstrates growth mindset by learning from mistakesRespectfully coaches and directs team membersCulture Responsibilities Champions Yum!\’s culture and valuesPrioritizes customer needs over tasks currently being performedDemonstrates positive energy by handling customer issues on the spotMakes decisions that help customersCoaches team on resolving customer issuesFosters a positive relationship with fellow team members and customersEmbraces a culture of recognitionEducational & Experience Requirements Food retail or service industry experience preferred.Ability to exceed Customer Satisfaction expectationsSound communication and interpersonal skillsSeniority level Mid-Senior levelEmployment type Full-timeJob function Management and ManufacturingIndustries: Executive Offices
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Shift Manager employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Glenshire Group. A personal recommendation can really give you the edge in landing that Shift Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the responsibilities of a Shift Manager. We want you to shine!
✨Tip Number 3
Show off your passion for the brand! Research Pizza Hut and Glenshire Group’s values and culture. When you demonstrate that you understand and align with their mission, it’ll make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the Shift Manager role.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Shift Manager role shine through. We want to see how much you love working in a fast-paced environment and how you can keep the team motivated!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in food retail or service. We’re looking for specific examples that demonstrate your leadership skills and ability to handle customer issues effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Glenshire Group
✨Know the Company Inside Out
Before your interview, take some time to research Glenshire Group and its values. Understand their business model, especially how they integrate Pizza Hut into their portfolio. This will show your genuine interest and help you align your answers with their culture.
✨Demonstrate Leadership Skills
As a Shift Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can motivate and coach team members effectively.
✨Customer-Centric Mindset
Glenshire Group prioritises customer satisfaction, so be prepared to discuss how you've handled customer issues in the past. Share specific instances where you went above and beyond to ensure a positive experience for customers, as this aligns with their values.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that demonstrate your interest in the role and the company. Ask about their expectations for the Shift Manager position or how they measure success in customer satisfaction. This shows you're proactive and engaged.
