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- Tasks: Lead shifts, keep customers happy, and ensure a fun team environment.
- Company: Join a family-owned Scottish conglomerate expanding into Pizza Hut.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the captain of your shift and make a real impact on customer experience.
- Qualifications: Experience in food retail or service preferred; strong communication skills.
- Other info: Dynamic work culture that values collaboration and recognition.
The predicted salary is between 30000 - 42000 £ per year.
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail, Hospitality, Property, Cleaning Hygiene & Business Supplies, Online and Frozen Drinks. We are currently recruiting Team Leaders as we add Pizza Hut to our business portfolio.
Reports To: Restaurant General Manager
Position Overview: As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.
Functional Responsibilities:
- Identifies and resolves workstation bottlenecks
- Ensures all products served to customers meet quality standards
- Oversees effective preparation of all workstations for peak periods
- Follows all restaurant safety procedures and coaches others
- Actively seeks information on restaurant financial and customer measures
- Demonstrates accountability for growing sales
Leadership Responsibilities:
- Acts as a model providing leadership and coaching on an ongoing basis to the team
- Communicates effectively with others
- Trains new team members
- Oversees team members during shifts
- Able to efficiently work around problems
- Demonstrates growth mindset by learning from mistakes
- Respectfully coaches and directs team members
Culture Responsibilities:
- Champions Yum!’s culture and values
- Prioritises customer needs over tasks currently being performed
- Demonstrates positive energy by handling customer issues on the spot
- Makes decisions that help customers
- Coaches team on resolving customer issues
- Fosters a positive relationship with fellow team members and customers
- Embraces a culture of recognition
Educational & Experience Requirements:
- Food retail or service industry experience preferred
- Ability to exceed Customer Satisfaction expectations
- Sound communication and interpersonal skills
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Executive Offices
Shift Manager in Scotland employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Glenshire Group and their values. This will help you connect your experience with what they’re looking for in a Shift Manager.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences can help you lead a team and keep customers happy at Pizza Hut.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm for the role shine through. Remember, they want someone who can foster a positive environment and lead the team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Glenshire Group family.
We think you need these skills to ace Shift Manager in Scotland
Some tips for your application 🫡
Show Your Leadership Skills: As a Shift Manager, we want to see how you lead and motivate your team. Share examples from your past experiences where you've successfully managed a team or resolved conflicts. This will help us understand your leadership style!
Highlight Customer Service Experience: Customer satisfaction is key in our business. Make sure to mention any previous roles where you’ve gone above and beyond for customers. We love candidates who can demonstrate their commitment to excellent service!
Be Authentic: We’re looking for genuine individuals who fit our culture. Don’t be afraid to let your personality shine through in your application. Share what makes you unique and why you’re passionate about working with us at Glenshire Group!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you in the running for the Shift Manager role!
How to prepare for a job interview at Glenshire Group
✨Know the Company
Before your interview, take some time to research Glenshire Group and its values. Understanding their mission and how they operate will help you align your answers with what they’re looking for in a Shift Manager.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team. Be prepared to share specific examples of how you've successfully managed teams in the past, resolved conflicts, or improved team performance. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Satisfaction
Since the role prioritises customer needs, think of instances where you went above and beyond to ensure customer satisfaction. Highlighting these experiences will show that you understand the importance of customer service in the hospitality industry.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
