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- Tasks: Lead shifts, keep customers happy, and support your team in a fun environment.
- Company: Join a family-owned Scottish group expanding into Pizza Hut.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the captain of your shift and make a real impact on customer experience.
- Qualifications: Experience in food retail or service preferred; strong communication skills needed.
- Other info: Dynamic work culture that values teamwork and recognition.
The predicted salary is between 24000 - 36000 £ per year.
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail, Hospitality, Property, Cleaning Hygiene & Business Supplies, Online and Frozen Drinks. We are currently recruiting Team Leaders as we add Pizza Hut to our business portfolio.
As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.
Functional Responsibilities:- Identifies and resolves workstation bottlenecks
- Ensures all products served to customers meet quality standards
- Oversees effective preparation of all workstations for peak periods
- Follows all restaurant safety procedures and coaches others
- Actively seeks information on restaurant financial and customer measures
- Demonstrates accountability for growing sales
- Acts as a model providing leadership and coaching on an ongoing basis to the team
- Communicates effectively with others
- Trains new team members
- Oversees team members during shifts
- Able to efficiently work around problems
- Demonstrates growth mindset by learning from mistakes
- Champions Yum!'s culture and values
- Prioritises customer needs over tasks currently being performed
- Demonstrates positive energy by handling customer issues on the spot
- Makes decisions that help customers
- Coaches team on resolving customer issues
- Fosters a positive relationship with fellow team members and customers
- Embraces a culture of recognition
- Food retail or service industry experience preferred
- Ability to exceed Customer Satisfaction expectations
- Sound communication and interpersonal skills
Shift Manager in London employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Glenshire Group. A personal recommendation can really give your application a boost.
✨Tip Number 2
Prepare for the interview by researching Glenshire Group and their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team and culture.
✨Tip Number 3
Practice common interview questions, especially those related to leadership and customer service. We all know that as a Shift Manager, you'll need to demonstrate your ability to handle various situations with ease.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Shift Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Shift Manager role shine through. We want to see how much you love working in the food retail industry and how you can bring that energy to our team!
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight your relevant experience in the food service industry and any leadership roles you've had. We’re looking for someone who can lead a team effectively, so show us what you've got!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid long paragraphs. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Glenshire Group
✨Know the Company Inside Out
Before your interview, take some time to research Glenshire Group and its various business interests. Understanding their values, especially around customer satisfaction and teamwork, will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a busy shift or a customer complaint. Think through potential scenarios and how you would approach them, focusing on collaboration and problem-solving.
✨Emphasise Customer Focus
Glenshire Group values customer satisfaction highly. Be ready to discuss how you prioritise customer needs in your work. Share any relevant experiences where you went above and beyond to ensure a positive customer experience.
