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- Tasks: Be the friendly face of our store, assisting customers and ensuring a great shopping experience.
- Company: Join Greens Retail, Scotland's top c-store chain, known for its awesome customer service and community focus.
- Benefits: Enjoy staff discounts, training opportunities, and a supportive work environment.
- Why this job: Make a positive impact while working in a mission-driven company that values your growth.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn!
- Other info: Full-time and part-time roles available; must be 18+ due to job requirements.
Join to apply for the Counter Assistant role at Glenshire Group
3 days ago Be among the first 25 applicants
Join to apply for the Counter Assistant role at Glenshire Group
Job Title: Counter Assistant
Location: Greens of Ellon
Reports to: Store Manager
Salary: £10.00 – £12.21 depending on the age
Contract: Full time and Part Time opportunities Available
Requirement: You must be 18+ due to the nature of some tasks.
About Us
Greens Retail is the leading c-store chain in Scotland, having been crowned Independent Retail Chain of the Year at the Grocer Gold Awards 2018 and finalists again in 2019, alongside numerous other awards such as Scottish Local Retailer of the Year. We continue to grow, build and innovate within existing stores, primarily under the ‘Greens’ fascia across the East Coast of Scotland, and are continually expanding into further sites.
Find out more by visiting www.Greens.co.uk.
At Greens Retail, our motto is ‘redefining convenience retailing’ and we differentiate from others through a mission to deliver an awesome customer experience, the highest store standards and deep local engagement.
We combine strong Head Office support with real autonomy for store teams, encouraging ownership and pride. With in-store bakeries, butcheries and many other concessions, we’re always pushing the boundaries of what convenience means. Greens Retail is part of the Glenshire Group, a Scottish, family-owned conglomerate based in Fife. The Group operates in multiple sectors: Retail (Greens Retail), Hospitality, Property, Pizza Hut Delivery and Frozen Drinks (Skwishee).
Role Overview
The Counter Assistant is the face of our store, responsible for creating a positive and welcoming experience for every customer. This role involves a mix of customer service, product knowledge, and store operations, all with a focus on our mission to provide sustainable, high-quality products. The ideal candidate will be enthusiastic, a quick learner, and passionate about promoting products.
Key Responsibilities
- Greet customers warmly and assist them in a professional and friendly manner.
- Answer customer questions about products, ingredients, sourcing, and our store\’s environmental mission.
- Handle customer inquiries, feedback, and complaints with patience and a solution-oriented approach.
- Assist the Butchery Manager in the preparation and production of selected meat products
- Assist with stock replenishment, ensuring shelves are fully stocked, clean, and products are well-presented.
- Conduct regular stock checks and communicate with management about low stock levels or customer requests for new products.
- Ensure proper rotation of products, particularly those with a short shelf life.
- Assist in the receiving and processing of new deliveries.
- Maintain high standards of cleanliness and hygiene in all areas of the store, including the counter, shelves, and public spaces.
- Adhere to all store policies and procedures, including those related to health, safety, and security.
- Support the team with various tasks to ensure the smooth daily operation of the store.
Qualifications And Skills
- Previous experience in a retail or customer service role is preferred, but not essential. Full training will be provided
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Excellent time management and organizational skills.
- A positive, can-do attitude and a willingness to learn.
- As this is a physical role the ability to stand for extended periods, lift and carry items up to 15-20 kg, and perform tasks that involve reaching, bending, and kneeling.
What We Offer
- A friendly and supportive work environment.
- Training and development opportunities.
- Staff discounts on our products.
- The chance to be part of a mission-driven company that is making a positive impact.
If you are passionate about retail and eager to make a difference in our customers\’ shopping experience, we invite you to APPLY today and JOIN the Greens Retail family!
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Counter Assistant employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Assistant
✨Tip Number 1
Familiarise yourself with Greens Retail's mission and values. Understanding their commitment to customer experience and sustainability will help you align your responses during any interviews, showcasing your enthusiasm for their goals.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will prepare you to handle inquiries and complaints effectively, demonstrating your ability to create a welcoming atmosphere.
✨Tip Number 3
Research common questions asked in retail interviews, especially those related to teamwork and problem-solving. Being prepared with examples from your past experiences can help you stand out as a candidate who is ready to contribute positively to the team.
✨Tip Number 4
Visit a Greens store before your interview to observe the environment and customer interactions. This will give you insights into their operations and allow you to ask informed questions, showing your genuine interest in the role.
We think you need these skills to ace Counter Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Counter Assistant position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: Even if you don't have direct experience in retail, think about any customer service roles or relevant skills you possess. Emphasise your communication skills, ability to work in a team, and any experience that showcases your positive attitude and willingness to learn.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Greens Retail and how you align with their mission of providing an awesome customer experience. Be sure to include specific examples of how you can contribute to their goals.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important traits for a Counter Assistant.
How to prepare for a job interview at Glenshire Group
✨Show Enthusiasm for Customer Service
As a Counter Assistant, your role revolves around creating a positive customer experience. Make sure to express your passion for helping customers and your eagerness to contribute to the store's mission of delivering high-quality products.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered at Greens Retail, especially those related to the butchery and bakery sections. Being able to answer questions about ingredients and sourcing will show that you are proactive and genuinely interested in the role.
✨Prepare for Common Scenarios
Think about potential customer inquiries or complaints you might encounter and how you would handle them. Showing that you can remain calm and solution-oriented under pressure will impress the interviewers.
✨Highlight Teamwork Skills
Since the role requires working closely with others, be ready to discuss your experiences in team settings. Share examples of how you've collaborated effectively in the past and how you can contribute to a supportive work environment.
