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For Companies At a Glance
- Tasks: Lead and inspire restaurant teams to deliver exceptional customer experiences and drive sales.
- Company: Join Pizza Hut, a fun and dynamic brand with a people-first culture.
- Benefits: Enjoy enhanced leave, discounts, and support for your well-being.
- Other info: Opportunity for career growth and to work with a supportive team.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Strong leadership, coaching skills, and a passion for people and performance.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Area Coach (Glasgow) – Pizza Hut at Glenshire Group
Reports To: Head of Ops
Position Overview
Leading the restaurant management team and team members, you help direct the daily operations of an entire restaurant. Using business expertise and management skills, you keep both your team and your customers happy.
As we continue to spread the doughlightful goodness across the UK, we are on the lookout for Area Coaches (AC) who want a slice of the action and who are Ready to Rise. Our ACs play a key role in empowering and supporting our Pizza Hut delivery sites. They are able to lead, influence, and support a team of Restaurant General Managers within a designated area/region. They are inspiring, encouraging, and coaching those teams and giving them support to rise. This goal? To improve customer satisfaction, drive team development, and deliver operational effectiveness and overall profitability. Our ACs are passionate about People, Products, and Processes to deliver Performance. They help to deliver against all operational performance metrics (Customer Satisfaction, Sales, Profit, Training Certification, Food Safety, Health and Safety, and all PH Brand standards). The role supports 8-10 Delivery Huts across the region and reports directly to a Head of Operations.
Main Responsibilities
- Building the performance capability of all team members within designated area
- Developing and coaching RGMs to ensure they have solid business and operational skills, great standards knowledge and display strong leadership behaviours
- Partnering with the HRBP and peers to develop, coach, grow and sign off both Shift Managers and RGMs for the Estate
- Develop and embed a positive working culture in all Huts and across area, including focus on celebrating success
- Review and report people metrics, with focus on bench planning and developing talent pipeline in partnership with the Human Resources Business Partner and Head of People
- Ensure optimum staffing across area, through RGM capability in recruitment, selection and training, partnering with the HRBP for any high turnover / recruitment challenging huts
- Recruit high-performing RGMs in conjunction with HRBP
- Coach RGMs to create a naturally customer focused environment
- Complete unannounced visits in line with routines to deliver high impact coaching that will drive the right standards for our business
- Ensure Huts provide a consistently great customer experience, coaching team on managing complaints and increasing return visits
- Monitor and implement all YUM and Starboard programs to improve customer metrics
- Leverage smart Dispatch system and analyse customer data to gain insights into area opportunities, then use these insights and work with teams to develop long term solutions
Sales
- Display a growth mindset to maximise sales in area, coach RGMs to exceed sales targets through a strong sales culture
- Ensure rigorous execution of all brand marketing promotions
- Develop local marketing initiatives with local teams to enhance sales or drive awareness
- Ensure RGMs understand and are aware of local area; help them develop their ability to complete an annual SWOT analysis and business plan
- Maximise profitability of area by understanding and controlling costs (e.g. labour, food costs, semi variables); monitor metrics and provide reports
- Develop a strategy to drive Unit Contribution by reviewing sales, transactions and costs in line with business needs; hold team to account with monthly Business Reviews
- Develop portfolio management approach to area profitability, understand Hut needs and provide coaching on P&L when needed
- Coach RGMs to use trend analysis and analytics to forecast sales and labour
- Act with an owner mindset and spend smart where possible, making smart and sustainable decisions for the business area
- Build strong relationships with the wider Starboard business
- Effectively manage and implement systems and ensure they are embedded within huts
The Ideal Candidate
- A \”people first\” approach
- Coaching with authenticity, giving feedback and effective coaching
- Inspirational leadership skills that achieve results by leveraging a team’s strengths in a collaborative and engaging way
- A positive solution-orientated approach to all day-to-day business and people challenges
- Strong commercial skills and business acumen
- Degree level education preferable
- Proven analytical ability
- Excellent literacy, numeracy skills
- Strong organisational skills and ability to prioritise tasks
- Team player
- Strong communication skills
- Excellent planning and time management
- Full driving licence
Benefits
- Enhanced annual leave – as your service grows
- Refer a Friend or Family Scheme
- Birthday Recognition
- Special milestone gifts for length of service
- Financial support advice
- Counselling Support
- 50% in store Discount (Pizza Hut)
- 10% Store Discount (Greens)
- 30% Subway Discount
Ready to make a significant impact and contribute to our team\’s success? Don’t miss out—submit your application by October 31st!
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Area Coach - Pizza Hut employer: Glenshire Group
Contact Detail:
Glenshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Coach - Pizza Hut
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pizza Hut on LinkedIn. Ask them about their experiences and any tips they might have for the Area Coach role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and team development. Think about how you can showcase your coaching skills and your ability to drive performance. We want to see your passion for people and processes!
✨Tip Number 3
Show off your analytical side! Be ready to discuss how you've used data to improve customer satisfaction or sales in previous roles. This will demonstrate your strong commercial skills and business acumen, which are key for the Area Coach position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pizza Hut family and ready to rise with us!
We think you need these skills to ace Area Coach - Pizza Hut
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your passion for leading and developing teams shine through. We want to see how you can inspire others and create a positive working culture, so share examples of your coaching experiences!
Highlight Your Business Acumen: Make sure to showcase your strong commercial skills and business understanding. We’re looking for someone who can drive profitability and improve customer satisfaction, so include any relevant metrics or achievements from your past roles.
Be Authentic and Engaging: Your application should reflect your authentic self! Use a friendly tone and be engaging in your writing. We appreciate candidates who can communicate effectively and connect with others, so let your personality come through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Pizza Hut family!
How to prepare for a job interview at Glenshire Group
✨Know Your Dough
Familiarise yourself with Pizza Hut's menu, values, and recent initiatives. Being able to discuss how you can contribute to their goals will show your genuine interest in the role and the brand.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or developed team members in the past. Highlight your leadership style and how it aligns with Pizza Hut's 'people first' approach.
✨Be Data Savvy
Brush up on your analytical skills. Be ready to discuss how you would use data to drive performance metrics and improve customer satisfaction. Mention any relevant tools or systems you’ve used before.
✨Cultural Fit is Key
Demonstrate your understanding of creating a positive working culture. Share experiences where you’ve celebrated team successes or fostered a collaborative environment, as this aligns with the role's focus on team development.