Glenpark & Teams Medical Services is a busy general practice based in Teams and Dunston, Gateshead. We operate across two sites and offer primary care services to over 14,500 patients.
This is an excellent opportunity to join our team of dynamic and forward-thinking receptionists and administrators based over both sites.
Hours: Full time or part time considered
Interview date: Thursday 8th October 2026
Main duties of the job
You will be the first point of contact for patients and will project a positive and friendly image to both patients and other visitors, either in person or via the telephone.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
You will also undertake a variety of administrative duties to assist in the smooth running of the practices.
The successful candidate will be well organised, have good interpersonal skills and have the ability to work under pressure.
About us
Glenpark & Teams Medical Services have been serving the surrounding area for over 100 years.
The Practices are situated with easy access to the A1 and the Metro Centre.
The Practice boundary covers Dunston, Whickham, Swalwell, Lobley Hill, Teams and some of Bensham.
Job responsibilities
The below list is not exhaustive but contains some of the main duties of the role:
- Greet patients and visitors to the practice and maintain a welcoming disposition at all times
- Answer general enquiries and explain surgery practice and procedures.
- Navigate patients to the most appropriate professional
- Register new NHS patients, and supply all new patients with the essential information about the practice.
- Receive and process requests for repeat prescriptions
- Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate
- Arrange follow-up appointments with doctors, nurses and other health professionals
- Answer all telephone calls in a courteous manner and deal with them appropriately
- Scanning/coding/processing documents and contacting patients as required.
Full training will be given.
Cross site working is essential.
Qualifications
- Good standard of basic education, especially in English and Mathematics
Experience
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Practical experience of working within a team
- Ability to work under pressure
- Ability to work Monday-Friday
- Experience of working in General Practice or the NHS environment would be highly desirable.
- Knowledge of EMIS Web clinical systems.
- Pleasant and articulate.
- Experience of working with public/patients
- Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist / Administrator in Gateshead employer: Glenpark Medical Practice
Glenpark Medical Practice is an exceptional employer that values its staff and fosters a supportive work culture. With flexible working hours and opportunities for professional development, employees can thrive in their roles while making a meaningful impact on patient care in the Gateshead community. Join us to be part of a dedicated team that prioritises collaboration and excellence in healthcare delivery.
