Care Home Receptionist in Horncastle

Thimbleby Court Care Home in Horncastle is looking for a friendly, organised and professional Receptionist to join our team. As the first point of contact for visitors, families and professionals, you will play a key role in creating a welcoming environment while supporting the smooth day-to-day running of the home. This role combines reception duties with administrative, HR and compliance support. This is a varied role ideal for someone who enjoys working with people, staying organised and being part of a supportive care home team.

Key Responsibilities

• Reception & Customer Service
  • Meet and greet visitors, residents’ families and professionals.
  • Answer telephone calls, respond to enquiries and take messages.
  • Manage new enquiries and arrange visits for prospective residents and families.
  • Show visitors around the home and provide information about services.
  • Receive and distribute post, parcels and deliveries.
  • Provide refreshments for visitors when required.
• Administration
  • Provide general office administration including typing, filing, scanning and photocopying.
  • Manage emails and forward correspondence to the relevant staff members.
  • Maintain organised filing systems and accurate records.
  • Order office and home supplies including stationery and refreshments.
  • Arrange appointments and assist with meeting administration.
• Recruitment & HR Support
  • Assist with recruitment processes including screening candidates and arranging interviews.
  • Support onboarding of new employees and preparation of personnel files.
  • Chase references and ensure recruitment documentation is completed correctly.
  • Assist with DBS checks where required.
  • Maintain staff personnel records and support personnel file audits.
• Compliance & Audits
  • Complete weekly audits including call bell checks, grab bag audits and handset login audits.
  • Ensure documentation is accurate and compliant with CQC and company standards.
  • Maintain important safety records including PEEPs documentation.
• Resident & Home Support
  • Support residents and visitors to ensure a welcoming atmosphere in the home.
  • Maintain reception and communal areas to a high standard.
  • Assist with communication between staff, residents and families.

About You

We are looking for someone who is:

• Friendly, approachable and professional
• Highly organised with good attention to detail
• Confident using computers and administrative systems
• Able to multitask and manage a busy reception environment
• A strong communicator with good customer service skills
• Able to maintain confidentiality and professionalism

Experience in administration, reception or care settings would be beneficial but is not essential.

What We Offer

• £13.00 per hour
• Training and development opportunities
• Hastee Pay - withdraw up to 40% of your earned salary before payday whenever you want
• 28 days holiday (including bank holidays), and 1 extra day’s holiday for every year of service up to a maximum of 5 additional days.
• Life Insurance cover of £10,000
• Pension Scheme
• Automatic entry into our Employee Assistance Programme offering: Personal and everyday advice on child support, financial advice, mental health, health and wellbeing
• Blue Light Card Reimbursement
• A supportive and friendly working environment
• Opportunities for professional development and further training.
• The chance to make a real difference to the lives of residents by supporting their wellbeing and quality of life.

If you enjoy working with people and want to be part of a caring and supportive team, we would love to hear from you. Apply today to join Thimbleby Court Care Home in Horncastle.

Our values; We believe in treating individuals, their families, friends and our staff with respect and dignity; placing a high value on equality, equity and diversity.

This job requires an Enhanced DBS to be carried out.