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- Tasks: Lead quality and governance for services supporting adults with complex needs.
- Company: A values-driven organisation making a real impact in social care.
- Benefits: 33 days annual leave, birthday off, life insurance, and professional training.
- Other info: Hybrid working with travel; opportunity for significant career growth.
- Why this job: Shape quality standards nationally and improve lives of those with learning disabilities.
- Qualifications: Extensive experience in quality and governance within adult social care required.
The predicted salary is between 55000 - 65000 £ per year.
Location: National role - hybrid working with travel across services (HQ attendance once per month)
Salary: £55,000 - £65,000 per annum
Hours: Full-time, 37.5 hours per week
Contract: Permanent
About the Role
We are seeking an experienced and passionate Head of Quality to lead quality, governance, and compliance across our Specialist Learning Disabilities Division, supporting adults with complex needs, autism, and behaviours that challenge. This is a senior, strategic role with real influence. You will drive a culture of continuous improvement, ensure regulatory excellence, and champion person-centred, compassionate care across all services. You will also act as the organisation's Nominated Individual and Safeguarding Lead, working closely with operational leaders, commissioners, and regulators.
Reporting Structure
Reports to the Chief Executive. Line manages the Quality Assurance and Improvement Team and the Compliance Team. Key stakeholders include Registered Managers, Operational Managers, Heads of Service, Director of Operations, the Positive Behavioural Support Team, Commissioners, the Care Quality Commission, and health and local authority partners.
Key Responsibilities
- Provide strategic leadership for quality, compliance, and governance across all specialist services
- Develop and embed a robust quality assurance and improvement framework
- Ensure services consistently meet and exceed CQC Fundamental Standards and contractual requirements
- Act as the Nominated Individual, leading engagement with the CQC and ensuring inspection readiness
- Lead on safeguarding, serious incidents, complaints, audits, and regulatory responses
- Use data, audits, and feedback to drive measurable quality improvements
- Promote co-production, ensuring the voices of people supported, families, and staff shape service delivery
- Work collaboratively with operational teams and specialist leads, including Positive Behaviour Support
- Produce high-quality reports for executive leadership, boards, and regulators
About You
You will be a confident, credible leader with extensive experience in quality and governance within adult social care, particularly learning disability and complex care services.
Essential Experience and Skills
- Significant senior leadership experience in quality, compliance, or governance within adult social care, specifically with services for people with learning disabilities, autism, behaviours of concern and/or complex needs.
- Minimum 5 years of experience.
- In-depth knowledge of CQC regulations, safeguarding, MCA/DoLS, and wider legislation
- Proven experience leading audits, inspections, investigations, and improvement programmes
- Strong strategic thinking, leadership, and influencing skills
- Experience working with people with learning disabilities, autism, and/or behaviours that challenge
- Ability to analyse data, identify risk and trends, and translate insight into action
- Professional qualification and/or degree in Health & Social Care or a related field
- Occasional evening/weekend work if required for incident response, as well as flexibility to support services during inspections, outside of normal working hours.
- Willingness to travel nationally
- A full driving licence and business use of a vehicle may be required.
Desirable
- Leadership or management qualification (Level 5 or 7)
- Experience in multi-site operations, complex service portfolios, or large budgets.
- Experience of transformation, service redesign or tendering in social care.
- Knowledge of Positive Behaviour Support and restrictive intervention governance
- Experience leading organisations through CQC inspections
- Knowledge of NICE guidelines and best practice in complex care.
- Lead Auditor or equivalent quality qualification (ISO 9001 or equivalent)
Why Join Us
- A senior leadership role with real impact on people's lives
- Opportunity to shape and lead quality at a national level
- Collaborative, values-driven organisation
- 33 days annual leave (including bank holiday)
- Your birthday off (after completing your 6-month probation)
- Life insurance cover of £10,000*
- Cycle2work scheme
- Employee Assistance Programme - including advice on wellbeing, finances, and family support
- Blue Light Card
- Reimbursement Award and Recognition Schemes, including the Glenholme Care Awards
- Paid for specialist training and industry-recognised qualifications
This role requires an enhanced DBS to be conducted.
Head of Quality - Complex Specialist Learning Disabilities Division in Peterborough employer: Glenholme Healthcare Group
Contact Detail:
Glenholme Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Quality - Complex Specialist Learning Disabilities Division in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector, especially those who have experience with quality and governance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. We want to see how you can align your experience with their mission, especially in supporting adults with complex needs. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We love hearing about your real-life experiences, especially those that demonstrate your leadership in quality assurance and compliance. Be ready to share specific examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely excited about joining our team and making an impact in the lives of those we support.
We think you need these skills to ace Head of Quality - Complex Specialist Learning Disabilities Division in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Quality role. Highlight your experience in quality, compliance, and governance specifically within adult social care, especially with learning disabilities and complex needs. We want to see how your background aligns with our mission!
Showcase Your Leadership Skills: This is a senior role, so don’t hold back on showcasing your leadership experience. Share examples of how you've led teams, driven improvements, and influenced change in previous roles. We’re looking for someone who can inspire and lead us towards excellence.
Be Data-Driven: Since the role involves using data to drive quality improvements, include specific examples of how you’ve used data analysis in your past work. Whether it’s audits or feedback, show us how you’ve turned insights into actionable strategies that made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our values there, which can help you tailor your application even further!
How to prepare for a job interview at Glenholme Healthcare Group
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC regulations and the specific needs of adults with learning disabilities. Familiarise yourself with the latest guidelines and best practices in complex care, as this will show your expertise and commitment to quality.
✨Showcase Your Leadership Skills
Prepare examples that highlight your strategic thinking and leadership experience. Think about times when you've successfully led audits or improvement programmes, and be ready to discuss how you can drive a culture of continuous improvement in the role.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, come prepared with ideas on how to foster collaboration. Think about how you would engage with operational teams and commissioners to ensure person-centred care is at the forefront of service delivery.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially around safeguarding and compliance. Prepare to discuss how you would handle serious incidents or complaints, and demonstrate your ability to analyse data and translate insights into actionable improvements.