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- Tasks: Engage with guests, manage reservations, and deliver exceptional customer service.
- Company: Join the iconic Gleneagles Hotel, renowned for luxury and adventure.
- Benefits: Enjoy a competitive salary, 30 days holiday, and flexible working options.
- Why this job: Be part of a team that creates unforgettable experiences for guests.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 27418 - 32418 £ per year.
We are currently seeking a warm, engaging and responsive Reservations Executive to join our Gleneagles Reservations team. The aim of our Gleneagles Reservations team is to convert all potential business into guaranteed bookings whilst providing outstanding customer service. You'll play a crucial part in making sure all of our guests arrive happy and well informed about our incredible estate; ensuring we consistently exceed the expectations of every guest.
The on target earning potential for this role is £32,418 per annum - comprising a base salary of £27,418, plus a qualified estimate of £5,000 in gratuities and service charge.
As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
ABOUT GLENEAGLES
One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.
WORKING AT GLENEAGLES
We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
Here's a bit more detail on what we see you doing in this role:
- Engaging directly with guest enquiries, you'll respond warmly and professionally to calls and emails, delivering impeccable service at every touchpoint.
- With an unwavering focus on quality, you'll also conduct regular correspondence checks to uphold our exceptional standards.
- You'll ensure all Forbes and Leading Quality Assurance standards, including telephone etiquette, reservation accuracy, and brand language, are consistently met with precision and elegance.
- A key contributor to the team's sales performance, you'll actively support revenue goals by confidently upselling our stunning bedrooms, acclaimed restaurants, and incredible array of memorable experiences.
- Through expert use of our Property Management Systems, you'll maximise efficiency and maintain flawless attention to detail in every interaction.
- Collaborating seamlessly with colleagues across the estate, you'll help foster exceptional teamwork and communication, ensuring a smooth, elevated experience for every guest.
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us luxurious in every way.
The kind of person we're looking for:
- You bring exceptional experience from the world of luxury hospitality, with a background in Reservations, Sales, Front of House, or Revenue Management.
- Fully flexible across seven days, including evenings and weekends, you're confident, warm, and naturally enthusiastic, thriving in a fast pace environment where adaptability is key.
- Navigating multiple systems with ease, you're a skilled multi-tasker who remains composed and efficient under pressure.
- Utterly dependable, you consistently take pride in delivering work of the highest standard.
- With outstanding organisational skills, a meticulous eye for detail, and an instinctive ability to prioritise, you ensure nothing is ever overlooked.
- Flexibility, initiative, and a calm, solution-focused mindset are all second nature for you.
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
- You have a positive 'can do' attitude to solving problems in a professional and courteous manner.
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
- You want to be part of a team that works hard, supports each other and above all has fun along the way.
What's in it for you: Time to let your hair down 30 days holiday (including...
Reservations Executive in Auchterarder employer: Gleneagles
Contact Detail:
Gleneagles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive in Auchterarder
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gleneagles. Familiarise yourself with their values and what makes them stand out in luxury hospitality. This will help you connect better during the conversation.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in Reservations or similar roles. Highlight how your skills can contribute to the team’s success at Gleneagles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 3
Show your personality! Gleneagles is all about creating memorable experiences for guests, so let your warm and engaging nature shine through. Share stories that showcase your customer service skills and how you’ve gone above and beyond in past roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Reservations Executive in Auchterarder
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and engaging personality shine through. We want to see how you connect with our values and how you can bring that unique touch to the Gleneagles team.
Tailor Your Application: Make sure to customise your application for the Reservations Executive role. Highlight your experience in luxury hospitality and how it aligns with our mission to exceed guest expectations. We love seeing relevant examples!
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. A polished application reflects your commitment to quality, which is something we value highly at Gleneagles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Gleneagles
✨Know the Gleneagles Brand
Before your interview, take some time to research Gleneagles and its values. Understand what makes it a luxury hotel and how they strive to exceed guest expectations. This knowledge will help you align your answers with their brand ethos during the interview.
✨Showcase Your Customer Service Skills
As a Reservations Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. Highlighting these moments will demonstrate your ability to deliver impeccable service.
✨Practice Upselling Techniques
Since upselling is part of the role, think about how you would promote Gleneagles' offerings, like their stunning bedrooms or acclaimed restaurants. Practise your pitch so you can confidently discuss how you would enhance a guest's experience through upselling during the interview.
✨Demonstrate Team Spirit
Gleneagles values teamwork, so be ready to share examples of how you've collaborated with colleagues in the past. Discuss how you contribute to a positive team environment and how you handle challenges together, as this will show you're a great fit for their culture.