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- Tasks: Lead and support service and sales desk teams in a fast-paced environment.
- Company: Join a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a salary up to £32K, 25 days annual leave, and no weekend work.
- Why this job: Be at the forefront of service excellence and team development in a rewarding role.
- Qualifications: Experience in service desk or sales support with strong leadership skills required.
- Other info: Work in Colchester with a focus on continuous improvement and customer-first culture.
The predicted salary is between 24000 - 40000 £ per year.
Service Desk Team Leader – Aftermarket
We’re looking for a driven and hands-on Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a fast-paced, customer-focused environment. As a Service Desk Team Leader , you’ll be at the heart of our support function—managing workloads, streamlining processes, and delivering outstanding service.
This is a dynamic and high-impact position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.
As a Service Desk Team Leader , you’ll implement best practices, improve response times, and champion service excellence from the front line. You’ll be the go-to person for operational efficiency, dispute resolution, and team development—helping us raise the bar across our service and sales functions.
If you’re an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.
Location – Witham, Chelmsford, Braintree, Colchester
Salary – Up to £32K – Pension – 25 days Annual Leave (plus BH 32 days total) – Employee Assistance Program – Free Parking – Life Assurance – Mon to Fri NO Weekends
Key Responsibilities:
About You:
Service Desk Team Leader – Aftermarket employer: Glen Callum Associates
Contact Detail:
Glen Callum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader – Aftermarket
✨Tip Number 1
Familiarise yourself with the latest trends in service desk operations and customer service excellence. Being knowledgeable about industry best practices will not only help you stand out but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with current or former employees of StudySmarter, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved service delivery in previous roles. Highlighting your hands-on experience will show that you're ready to take ownership and drive results.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for situational questions. Think of scenarios where you've successfully resolved disputes or improved processes, as this will showcase your proactive mindset and leadership abilities.
We think you need these skills to ace Service Desk Team Leader – Aftermarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk operations and leadership. Use specific examples that demonstrate your ability to manage teams, improve processes, and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your previous experiences align with the responsibilities of the Service Desk Team Leader role and how you can contribute to the company's success.
Highlight Key Skills: In your application, emphasise your strong communication, organisation, and problem-solving abilities. Mention your experience with ERP systems and any relevant technical skills that would benefit the service desk operations.
Showcase Achievements: Include specific achievements from your past roles that demonstrate your capability in improving response times, managing workloads, or leading successful teams. Quantify your successes where possible to make a stronger impact.
How to prepare for a job interview at Glen Callum Associates
✨Showcase Your Leadership Skills
As a Service Desk Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to coaching and developing team members.
✨Understand the Role's Key Responsibilities
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to discuss how you would manage workloads, improve response times, and ensure effective communication between teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle disputes. Think of scenarios where you've resolved conflicts or improved processes, and be prepared to share these experiences.
✨Demonstrate Customer Focus
Since customer satisfaction is crucial for this role, prepare to discuss how you've prioritised customer needs in previous positions. Highlight any initiatives you've taken to enhance service quality and drive results.
