Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support service and sales desk teams in a fast-paced environment.
- Company: Dynamic company focused on customer satisfaction and continuous improvement.
- Benefits: Up to £32K salary, 25 days annual leave, free parking, and life assurance.
- Why this job: Take ownership of performance and drive results while coaching a growing team.
- Qualifications: Experience in service desk or sales support with strong leadership skills.
- Other info: No weekends, excellent career growth opportunities, and a customer-first culture.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a driven and hands-on Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a fast-paced, customer-focused environment. As a Service Desk Team Leader, you’ll be at the heart of our support function—managing workloads, streamlining processes, and delivering outstanding service. This is a dynamic and high-impact position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers. You’ll implement best practices, improve response times, and champion service excellence from the front line. You’ll be the go-to person for operational efficiency, dispute resolution, and team development—helping us raise the bar across our service and sales functions. If you’re an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.
Location: Witham, Chelmsford, Braintree, Colchester
Salary: Up to £32K – Pension – 25 days Annual Leave (plus BH 32 days total) – Employee Assistance Program – Free Parking – Life Assurance – Mon to Fri NO Weekends
Key Responsibilities:
- Lead and support service and sales desk teams, promoting a high-performance, customer-first culture
- Oversee workload allocation and coordinate field engineers to minimise delays and improve response times
- Monitor SLAs, KPIs, and WIP to ensure operational targets are met
- Manage job cards, warranty claims, and customer disputes in line with company policies
- Communicate effectively with workshop, field teams, and branch management
- Deliver training, appraisals, and development plans for desk operatives
- Analyse performance metrics and identify improvements across service and sales desks
- Maintain full compliance with health, safety, and company standards
About You:
- Proven experience in a service desk, sales support, or technical operations environment
- Strong leadership and team supervision skills
- Excellent communication, organisation, and problem-solving abilities
- Confident using ERP systems and Microsoft Office
- Customer-focused, with a proactive and solution-driven mindset
Service Desk Team Leader – Aftermarket employer: Glen Callum Associates
Contact Detail:
Glen Callum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader – Aftermarket
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Team Leader role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can drive results.
✨Tip Number 3
Showcase your skills through real-life examples! When discussing your past roles, highlight specific situations where you improved response times or resolved disputes. This will demonstrate your hands-on approach and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Service Desk Team Leader – Aftermarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Team Leader role. Highlight your leadership experience, customer service focus, and any relevant technical skills to show us you’re the perfect fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Be sure to mention specific examples of how you've improved service or led teams in the past.
Showcase Your Achievements: When detailing your work history, focus on achievements rather than just duties. Use metrics where possible to demonstrate how you’ve improved response times or enhanced customer satisfaction—this will really grab our attention!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team during the process.
How to prepare for a job interview at Glen Callum Associates
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Service Desk Team Leader. Brush up on your knowledge of SLAs, KPIs, and how to manage workloads effectively. Being able to discuss these topics confidently will show that you’re ready to take ownership of the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led a team or improved processes. Highlight how you’ve fostered a customer-first culture and resolved disputes. This will demonstrate your capability to lead and inspire others in a fast-paced environment.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would ensure seamless communication between field engineers, the workshop, and customers, as this is crucial for operational efficiency.
✨Emphasise Continuous Improvement
Be prepared to talk about how you’ve implemented best practices in previous roles. Discuss any metrics you’ve analysed to identify improvements and how you’ve driven results. This shows that you’re not just about maintaining standards but are also focused on raising the bar.
