Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support service and sales desk teams to deliver outstanding customer service.
- Company: Dynamic company focused on customer satisfaction and continuous improvement.
- Benefits: Up to £32K salary, 25 days annual leave, free parking, and life assurance.
- Why this job: Take ownership of performance and coach a growing team in a supportive environment.
- Qualifications: Experience in service desk or sales support with strong leadership skills.
- Other info: Enjoy a Monday to Friday schedule with no weekends!
The predicted salary is between 24000 - 40000 £ per year.
Service Desk Team Leader – Aftermarket
We’re looking for a driven and hands-on Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a fast-paced, customer-focused environment. As a Service Desk Team Leader , you’ll be at the heart of our support function—managing workloads, streamlining processes, and delivering outstanding service.
This is a dynamic and high-impact position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.
As a Service Desk Team Leader , you’ll implement best practices, improve response times, and champion service excellence from the front line. You’ll be the go-to person for operational efficiency, dispute resolution, and team development—helping us raise the bar across our service and sales functions.
If you’re an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.
Location – Witham, Chelmsford, Braintree, Colchester
Salary – Up to £32K – Pension – 25 days Annual Leave (plus BH 32 days total) – Employee Assistance Program – Free Parking – Life Assurance – Mon to Fri NO Weekends
Key Responsibilities:
About You:
Service Desk Team Leader – Aftermarket employer: Glen Callum Associates
Contact Detail:
Glen Callum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader – Aftermarket
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your answers, making you more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Team Leader – Aftermarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Team Leader role. Highlight your leadership experience and customer-focused achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our high-performance culture. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and drive results in a customer-focused environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Glen Callum Associates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Team Leader. Familiarise yourself with key terms like SLAs, KPIs, and WIP. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight how you’ve fostered a customer-first culture and managed workloads effectively. This will demonstrate your capability to take ownership and drive results.
✨Communicate Clearly and Effectively
Since communication is crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you would ensure seamless communication between field engineers, the workshop, and customers. Good communication can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, current challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
