Operations Manager - Automotive Workshop
Please ensure you read the below overview and requirements for this employment opportunity completely.
Site-based in West Bromwich, West Midlands
Candidates could be based in or around West Bromwich, Birmingham, Wolverhampton, Walsall, Dudley, Stourbridge, Halesowen, Kingswinford, Sutton Coldfield, Solihull, Cannock, Lichfield, Bromsgrove or the wider Black Country and West Midlands region.
Salary - £50,000 - £65,000 + Bonus + Professional Coaching + Employee Assistance Programme + Christmas Bonus + Team socials including monthly BBQ and weekly breakfast events + Monday to Friday working pattern
Running a workshop isn't just about keeping vehicles moving. It's about balancing people, process, performance and planning to deliver on every promise you make to customers.
We're working with a family-run business with a simple philosophy: look after your people and they'll look after your customers. It's a culture that's won awards, helped them grow, and created an environment where people genuinely want to stay and build their careers.
As they continue to expand their operation, invest in new capabilities and prepare for the future of vehicle maintenance, we're looking for an Operations Manager who wants more than just another management role. This is an opportunity to help shape the direction of the business for years to come.
The Role
You'll be a key member of the Senior Leadership Team, working alongside the Commercial Manager, Workshop Controller and Finance Manager to ensure the business has the people, systems, capacity and investment needed to deliver today while preparing for tomorrow.
This is a strategic leadership position, but it's also a hands-on role. xgikmsk You'll spend time planning for the future, improving processes and driving performance, while remaining close enough to the operation to support the team whenever required.
Four areas you'll own
Capacity & Growth
- Forecast staffing, shift patterns and resource requirements
- Plan future workshop capacity, tooling and equipment needs
- Support customer onboarding and operational readiness for new contracts
- Help ensure the business stays ahead of demand, not behind it
Performance & Delivery
- Vehicle availability
- Turnaround times
- First-time fix rates
- PMI compliance
- Labour productivity and efficiency
- Customer service performance
Process, Systems & Compliance
- Own and improve operational systems and procedures
- Drive continuous improvement across the customer journey, from booking through to invoice
- Ensure the operation remains safe, compliant and audit-ready
- Oversee Health & Safety, risk management and operational governance
People & Leadership
Operations Manager in Oldbury employer: Glen Callum Associates
Join a dynamic and supportive manufacturing team in Staffordshire as a Maintenance Engineer, where your skills will be valued and developed. With a competitive salary of £42K to £45K, a 5% employer pension contribution, and opportunities for career progression, this role offers not just a job but a pathway to growth. Enjoy a balanced work-life with a rotating shift pattern that avoids night shifts, alongside benefits like life insurance and a cycle to work scheme, making it an excellent place for skilled professionals seeking meaningful employment.
