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- Tasks: Lead a dynamic team to enhance service and sales desk operations.
- Company: A vibrant service company in the UK with a focus on customer satisfaction.
- Benefits: Earn up to £32K, enjoy 25 days annual leave and a pension scheme.
- Why this job: Make a real difference by leading a team and improving customer experiences.
- Qualifications: Proven leadership skills and experience in service desk environments.
- Other info: Weekdays only role with opportunities for professional growth.
The predicted salary is between 24000 - 32000 £ per year.
A dynamic service company in the United Kingdom is looking for a driven Service Desk Team Leader to oversee their service and sales desk operations. You will manage teams, streamline processes, and ensure customer satisfaction. Ideal candidates will have proven leadership skills and a background in service desk environments.
This role offers up to £32K, a generous benefits package including Pension and 25 days of annual leave.
Service Desk Lead, Aftermarket Ops - Weekdays Only in Colchester employer: Glen Callum Associates
Contact Detail:
Glen Callum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead, Aftermarket Ops - Weekdays Only in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the service desk industry and let them know you're on the hunt for a Service Desk Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles in service desk environments and practice your responses. We want you to showcase your management skills and how you can boost customer satisfaction.
✨Tip Number 3
Show off your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've streamlined processes or improved team performance in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Service Desk Lead, Aftermarket Ops - Weekdays Only in Colchester
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've managed teams and improved processes in previous roles. Use specific examples to demonstrate your impact!
Tailor Your Application: Don’t just send a generic CV and cover letter. We love it when candidates tailor their applications to the role. Mention the specific skills and experiences that make you a great fit for the Service Desk Lead position.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Glen Callum Associates
✨Know Your Stuff
Make sure you understand the ins and outs of service desk operations. Brush up on common challenges in the industry and think about how you would tackle them. This will show your potential employer that you're not just a leader, but a knowledgeable one.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved processes or boosted team morale. This will help demonstrate your capability to manage and inspire a team effectively.
✨Customer Satisfaction is Key
Be ready to discuss how you prioritise customer satisfaction in your previous roles. Share any metrics or feedback you've received that highlight your success in this area. This will resonate well with the company’s focus on ensuring a great customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service desk operations and their expectations for the role. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
