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- Tasks: Lead and support service and sales desk teams in a fast-paced environment.
- Company: Join a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a salary up to £32K, 25 days annual leave, and no weekend work.
- Why this job: Be at the forefront of service excellence and team development in a rewarding role.
- Qualifications: Experience in service desk or sales support with strong leadership skills required.
- Other info: Work in Witham with free parking and a supportive employee assistance programme.
The predicted salary is between 24000 - 32000 £ per year.
We are looking for a driven and hands-on Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a fast-paced, customer-focused environment. As a Service Desk Team Leader, you will be at the heart of our support function—managing workloads, streamlining processes, and delivering outstanding service.
This is a dynamic and high-impact position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.
You will implement best practices, improve response times, and champion service excellence from the front line. You will be the go-to person for operational efficiency, dispute resolution, and team development—helping us raise the bar across our service and sales functions.
If you are an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results, this is the opportunity for you.
Location: Witham, Chelmsford, Braintree, Colchester
Salary: Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO Weekends
Key Responsibilities:
- Lead and support service and sales desk teams, promoting a high-performance, customer-first culture
- Oversee workload allocation and coordinate field engineers to minimise delays and improve response times
- Monitor SLAs, KPIs, and WIP to ensure operational targets are met
- Manage job cards, warranty claims, and customer disputes in line with company policies
- Communicate effectively with workshop, field teams, and branch management
- Deliver training, appraisals, and development plans for desk operatives
- Analyse performance metrics and identify improvements across service and sales desks
- Maintain full compliance with health, safety, and company standards
About You:
- Proven experience in a service desk, sales support, or technical operations environment
- Strong leadership and team supervision skills
- Excellent communication, organisation, and problem-solving abilities
- Confident using ERP systems and Microsoft Office
- Customer-focused, with a proactive and solution-driven mindset
Apply Now: To apply send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832
JOB REF: 4267RC
Locations
Service Desk Team Leader - Aftermarket in Witham, Essex employer: Glen Callum Associates ltd
Contact Detail:
Glen Callum Associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader - Aftermarket in Witham, Essex
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as ERP systems and Microsoft Office. Being well-versed in these technologies will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research the company culture and values of StudySmarter. Understanding our commitment to customer satisfaction and continuous improvement will help you align your responses during any interviews, showcasing that you're a perfect fit for our team.
✨Tip Number 3
Prepare examples from your past experience that highlight your leadership skills and ability to manage teams effectively. Be ready to discuss how you've improved processes or resolved disputes, as these are key aspects of the role.
✨Tip Number 4
Network with current or former employees of StudySmarter if possible. They can provide valuable insights into the role and the company, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Service Desk Team Leader - Aftermarket in Witham, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk or sales support roles. Emphasise your leadership skills and any achievements that demonstrate your ability to improve customer satisfaction and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to problem-solving. Mention specific examples of how you've led teams or improved processes in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and experience with ERP systems. Use concrete examples to illustrate how you've successfully applied these skills in past positions.
Follow Application Instructions: Ensure you send your application to the correct contact, Robert Cox at Glen Callum Associates Ltd, as specified in the job posting. Double-check that all required documents are included and formatted correctly before submission.
How to prepare for a job interview at Glen Callum Associates ltd
✨Showcase Your Leadership Skills
As a Service Desk Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and improved performance.
✨Understand the Customer Focus
This role is all about customer satisfaction. Be ready to discuss how you've prioritised customer needs in previous positions and share specific instances where you went above and beyond to resolve issues.
✨Familiarise Yourself with Key Metrics
The job involves monitoring SLAs and KPIs. Brush up on these concepts and be prepared to discuss how you've used metrics to drive improvements in service delivery in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to manage disputes or improve response times, and be ready to explain your thought process and the outcomes.
