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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance sales support and customer satisfaction.
- Company: Join a leading global automotive parts manufacturer with a focus on innovation.
- Benefits: Enjoy a competitive salary, monthly bonuses, private healthcare, and hybrid working options.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in sales support or operations, with strong knowledge of SAP and Salesforce.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
A leading global parts manufacturer serving the automotive aftermarket is seeking a proactive Sales Support Team Leader to oversee a high-performing support team and drive operational excellence across sales, customer service, and supply chain functions. This is a hands-on operational role, ideal for someone who thrives on structure, enjoys solving problems, and takes pride in owning and optimising the systems, tools, and processes that drive commercial success.
Working closely with senior stakeholders in Sales, Marketing, Product, and Customer Service, you’ll help optimise tools, systems, and workflows that directly impact customer satisfaction and revenue growth. If you are a commercially minded supervisor who enjoys improving processes, enabling others to succeed, and making a visible impact, this role offers scope to build on your skills and take ownership of a key commercial function within a global aftermarket business.
What’s on Offer
- Salary: up to £38k Basic – dependent upon experience
- Benefits: monthly bonus (up to £100 per month), private healthcare with BUPA, health cashplan, Bike2Work scheme and pension contributions of 5% employer, 3% employee.
- Hybrid Working: Following a successful probation period, 1 day per week working from home
- Location: Based near Wolverhampton, easily commutable from Wolverhampton, Codsall, Cannock, Penkridge, Pelsall, Brownhills, Aldridge, Walsall, Burntwood, Stafford, Cosford, Shifnal, Wombourne, Dudley, West Bromwich, Lichfield
The Role
You’ll lead a team of Sales Support Administrators, ensuring smooth day-to-day operations while driving continuous improvement across systems, reporting, and customer experience.
Team Leadership & Performance
- Supervise daily team activities, assign tasks, and monitor performance.
- Track KPIs and support individual development through coaching and training.
- Act as the escalation point for complex queries and customer concerns.
Sales Operations & Process Improvement
- Maintain and optimise ERP and CRM systems (SAP, Salesforce).
- Prepare customer backorder lists and inter-company order book reviews.
- Collaborate with stakeholders to manage cashflow, receivables, and payables.
- Liaise with warehouse and service providers to ensure smooth order fulfilment.
- Own the end-to-end process for complaints, returns, and credit arrangements.
Reporting & Insight
- Analyse data to identify growth opportunities and areas for improvement.
- Monitor forecast accuracy and provide actionable insights to management.
- Support departmental initiatives and cross-functional projects.
Training & Coverage
- Ensure all tasks are covered during leave or peak periods.
- Coordinate cross-training and implement best practices across the team.
This is a role where you’ll genuinely wear multiple hats — one day you might be resolving a customer issue, the next streamlining a reporting process or coaching a team member. You’ll have the freedom to improve how things are done and the backing to make it happen.
Our Ideal Candidate Experience & Skills
- Proven experience in a sales support, operations, or commercial coordination role.
- Previous exposure to the UK automotive aftermarket is highly desirable.
- Strong working knowledge of SAP and Salesforce.
- Confident communicator with excellent interpersonal skills.
- Skilled in prioritisation, planning, and autonomous decision-making.
- Experience supervising or mentoring team members.
What Makes You Stand Out
- Analytical mindset with a proactive approach to problem-solving.
- Comfortable juggling multiple priorities in a fast-paced environment.
- Collaborative and able to build strong relationships across departments.
- Customer-focused with a concern for accuracy and quality.
- Positive, persuasive, and resilient under pressure.
Register Your Interest
To register your interest for this Sales Support Supervisor position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Sales Support Supervisor – Automotive Aftermarket employer: Glen Callum Associates Limited
Contact Detail:
Glen Callum Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Supervisor – Automotive Aftermarket
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it’s the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Support Supervisor – Automotive Aftermarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Supervisor role. Highlight your experience in sales support and any relevant skills, especially with SAP and Salesforce. We want to see how you can drive operational excellence!
Showcase Your Leadership Skills: Since this role involves supervising a team, don’t forget to mention your leadership experience. Share examples of how you've coached or mentored team members in the past. We love seeing candidates who can inspire others!
Be Data-Driven: This position requires an analytical mindset, so include any experience you have with data analysis or reporting. Talk about how you've used insights to improve processes or customer satisfaction. We’re all about making informed decisions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Glen Callum Associates Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftermarket and the specific systems mentioned in the job description, like SAP and Salesforce. Being able to discuss how you've used these tools in past roles will show that you're not just a good fit, but that you can hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of how you've successfully led teams in the past. Talk about how you've motivated team members, handled conflicts, or improved processes. This will demonstrate your capability to drive performance and foster a positive team environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially in a fast-paced environment. Think of specific challenges you've faced in previous roles and how you overcame them. This will highlight your analytical mindset and proactive approach, which are key for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.